Saurabh is Head of Technology, SVP (R&D) at Uniphore. His experience in engineering, architecting, and leading applied AI, NLP, machine learning, CRM, and large-scale IoT platforms—many top-ranked by Gartner—spans 30+ years. Today, he leads research and development for Uniphore’s Business AI Platform, with close to 20 patents in the GenAI, emotion AI and multimodal AI space.