Gartner named Uniphore one of the top tech innovators in agentic AI in its latest research, recognizing the Business AI Company’s pioneering role in developing autonomous, goal-oriented AI systems that act, decide, and collaborate independently across complex workflows. The research and advisory authority lauded Uniphore’s multimodal process discovery agent for its ability to automatically observe, design, and deploy intelligent workflows—driving efficiency, reliability, and faster ROI for enterprises.
Agentic AI represents a significant evolution beyond traditional generative AI. Agentic systems go beyond responding to prompts — they act independently, make decisions, and execute tasks across multiple channels. While many developers are still experimenting with the technology, today’s top innovators in agentic AI are making it available to forward-thinking enterprises everywhere.
For business leaders, the benefits are clear: agentic AI can accurately and reliably automate increasingly complex tasks, connect first- and third-party agents, and unify the growing number of disparate agents operating within an organization.
However, as an emerging technology, it can be difficult to separate the true tech innovators in agentic AI from the sea of peripheral vendors. That’s where Gartner comes in.
In its latest research, “Emerging Tech: Tech Innovators in Agentic AI“, the research and advisory authority dives deep into the top five agentic AI innovators making a real impact in the market today.
In this post, we’ll break down what makes agentic AI unique, key takeaways from Gartner’s in-depth analysis, and why Uniphore was named a top tech innovator in agentic AI.
What makes agentic AI different from traditional AI
Unlike traditional AI applications that rely heavily on human input, agentic AI systems are goal-oriented, autonomous, and collaborative. They perceive their environments, plan actions, and adapt based on experience — enabling them to function as intelligent agents capable of driving meaningful outcomes without continuous supervision.
These systems are built on several defining characteristics:
- Autonomy: The ability to act and make decisions independently.
- Orchestrated collaboration: Coordination across multiple agents for complex tasks.
- Reasoning and planning: Applying logic and strategy to achieve defined goals.
- Environmental interaction: Understanding and adapting to context.
- Learning and memory: Improving over time through experience and stored knowledge.
By embodying these traits, agentic AI systems move closer to human-like intelligence — not by mimicking human behavior, but by augmenting it through scalable, goal-driven automation. In its research, Gartner recognizes five vendors — including Uniphore —that have mastered these traits as today’s top tech innovators in agentic AI.
Key takeaways for those evaluating tech innovators in agentic AI
According to Gartner, business leaders must prioritize continuous innovation to achieve widespread agentic AI adoption by 2028. However, they’re getting considerable help from several established tech innovators in agentic AI. These recognized leaders are accelerating the agentic AI transformation through:
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Automated workflow creation and collaboration tools
These tools are solving design and scaling challenges by simplifying agent workflows and enabling seamless interaction between in-house and external AI agents. For example, Uniphore’s “process discovery” tool uses a multimodal Large Action Model (LAM) to observe workflows, identify automation opportunities, and automatically generate executable agents to optimize digital tasks. -
Agent ops for reliability
Enterprises are increasingly investing in agent ops tools — systems designed to monitor, evaluate, and enforce reliability standards. By ensuring consistent performance, these tools help build the trust necessary for large-scale adoption. -
Composite AI architectures
By integrating multiple AI models and technologies (including machine learning, vector databases, and symbolic AI), innovators are unlocking more specialized, complex, and autonomous use cases beyond the capabilities of generative AI alone. Like Uniphore's Business AI Cloud built with composable AI architecture, composite architectures represent a shift away from singular AI solutions toward unifying platforms that prioritize flexibility and enterprise sovereignty.
Why Uniphore was named a top tech innovator in agentic AI
An early innovator in agentic AI, Uniphore earned recognition from Gartner for developing a process discovery agent that intakes multimodal workflow information and automatically designs custom agentic workflows. This innovative tool, housed within Uniphore’s Business AI Cloud, operates as an in-the-background agent, monitoring how tasks are regularly performed and pinpointing opportunities for improving efficiency. Using a unique LAM, the agent then creates a digital workflow and generates the code needed to automate the process itself. The user can then deploy or modify the automation as desired.
This approach represents a leap forward from traditional interfaces that rely on user-created agent design, which can create unintended inefficiencies and/or inaccuracies. By flagging hidden process inefficiencies and optimizing agent workflows—both before and after deployment—Uniphore’s innovative solution directly translates to stronger adoption and faster ROI on enterprise agentic AI investments.
How Uniphore’s agentic AI helped a real estate company maximize efficiency
The Emerging Tech report also highlighted how Uniphore helped a major real estate company automate invoice and purchase order reconciliation—a process that previously required extensive manual effort across multiple financial systems. By leveraging AI agents to match data and complete processing forms—with human-in-the-loop review for verification—the company was able to:
- Reduce monthly reconciliation time from 750 hours to 150 hours
- Fully automate 64% of invoices
- Partially automate another 20%
As a result, the company achieved a 15% improvement in accuracy, faster vendor payments, and better compliance. These real-world contributions, together with its advanced approach to workflow automation, helped cement Uniphore’s place as a leading tech innovator in agentic AI.
The time to prioritize agentic AI is now
As businesses prepare for an agent-driven future, success will depend on their ability to embrace innovation, reliability, and collaboration at every layer of AI design. Agentic AI is not just an emerging technology — it’s the blueprint for how intelligent systems will operate, communicate, and evolve in the years to come.
By focusing on flexible architectures, building trustworthy agents, and enabling seamless collaboration, agentic AI tech innovators like Uniphore aren’t just solving today’s challenges — they’re defining tomorrow’s intelligent enterprise.
See Uniphore’s agentic AI in action
Take a guided tour of our Business AI platform and see firsthand why Gartner named us a tech innovator in agentic AI.
