INDUSTRY
Hybrid Cloud / Infrastructure
USE CASE
Inference-as-a-service • Agentic workflow orchestration • AI outcome delivery
PRODUCTS
How a Hybrid Cloud Provider Turned AI Experimentation Into a $30M Growth Engine
About
A global hybrid cloud and infrastructure provider wanted to evolve from a traditional infrastructure operator into an AI-enabled outcomes partner for its enterprise customers. By embedding the Uniphore Business AI Cloud into its AI services portfolio, the provider was able to establish AI-powered outcome services as a strategic growth engine.
Challenge
While customers were experimenting with AI models, there was no unified way to manage inference, governance, and agentic execution in production environments.
The provider needed a platform that could enable AI at scale across diverse customer ecosystems — one capable of moving from model experimentation to governed, production-grade AI execution across enterprise client environments.
Solution
Uniphore partnered with the provider to embed the Business AI Cloud into its AI services portfolio.
The initial phase focused on inference-as-a-service, optimizing model deployment and performance across hybrid environments.
Subsequent expansion included:
- Development of domain-specific SLM capabilities
- Governance and AI security frameworks
- Agentic workflow orchestration enabling AI execution across customer environments
The Business AI Cloud became the backbone for delivering AI-driven outcomes to enterprise clients.
