Attributes 526% Revenue Growth to Massive Enterprise Demand for its Conversational Automation Platform that Uses AI to Modernize and Democratize Customer Experiences
Palo Alto, Calif. November 17, 2021 — Uniphore, the leader in Conversational Automation, today announced it ranked 248th on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27th year. Uniphore grew 526% during the evaluated period of 2017 to 2020 based on fiscal year revenue growth.
This latest recognition comes on the heels of a record-breaking year for Uniphore. In 2021, Uniphore announced several key milestones, including its $150M Series D funding, as well as the strategic acquisition of two innovative companies – Emotion Research Labs and Jacada. These acquisitions, combined with the existing hiring plans for the year, have doubled Uniphore’s workforce over the course of this calendar year and established new global offices in Spain, Israel and Atlanta.
As part of this hypergrowth phase, Uniphore has also expanded its customer base to more than 100 large enterprise organizations, including some of the world’s largest BPOs, telecom providers, insurance companies and financial service organizations. As a result, Uniphore now supports over 175,000 customer service agents who can handle more than 120 million engagements every month.
Uniphore’s in-house innovation, combined with the acquisitions of Emotion Research Labs and Jacada technologies, have allowed the team to expand its existing Conversational Automation Platform and create a comprehensive solution that combines Conversational AI, workflow automation, Robotic Process Automation (RPA), low-code/no-code capabilities and a business friendly UX to transform and democratize customer experiences, and help deliver highly effective, personalized and empathetic interactions.
“As we continue to work through the pandemic and into a post-pandemic era, customer experience has never been more important. At Uniphore, we are bringing the best in AI and automation to that experience while maintaining the critical component of human empathy in the mix. These important technical innovations, combined with an easy-to-use interface and an incredible team at Uniphore dedicated to our mission of making sure every conversation is understood and actioned have put Uniphore at the forefront of a new era of customer experience with tremendous growth,” said Umesh Sachdev, CEO and Co-founder at Uniphore. “We are excited to be recognized in the Deloitte Fast 500 and look forward to continued momentum in the next year and beyond.”
“Each year the Technology Fast 500 shines a light on leading innovators in technology and this year is no exception,” said Paul Silverglate, vice chair, Deloitte LLP and U.S. technology sector leader. “In the face of innumerable challenges resulting from the pandemic, the best and brightest were able to pivot, reinvent and transform and grow. We celebrate the winning organizations and especially the talented employees driving their success.”
“The pandemic has underscored the urgent need for tech solutions in a variety of areas across health care, fintech, energy tech, entertainment, to name a few, so reliance on innovators like the winners of the Technology Fast 500 is more important than ever,” said Christie Simons, partner, Deloitte & Touche LLP and industry leader for technology, media and telecommunications within Deloitte’s audit & assurance practice. “These companies are not only at the cutting edge, transforming the way we do business, but most importantly, recognize the strategic importance of ongoing innovation, especially in the ever-changing world of technology.”
About the 2021 Deloitte Technology Fast 500™
Now in its 27th year, the Deloitte Technology Fast 500 provides a ranking of the fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies — both public and private — in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2017 to 2020.
In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have base-year operating revenues of at least US$50,000, and current-year operating revenues of at least US$5 million. Additionally, companies must be in business for a minimum of four years and be headquartered within North America.
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation and RPA (Robotic Process Automation) with a business user friendly UX in a single integrated platform to transform and democratize customer experiences across industries.
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