U-Self Serve
Conversational Automation Powered by AI

Humanize the self-service experience with intelligent virtual agents that understand, empathize and resolve issues at scale. 

Discover what enterprise AI can do for customer service

Uniphore addresses the biggest challenges facing today’s contact centers, from higher call volumes and agent burnout to scaling operational efficiency. By harnessing the power of enterprise AI, U-Self Serve automates conversations over voice and digital channels for hyper-personalized self-service your customers will want to use. 

Automate conversations with empathy
Deflect repetitive calls from agents
Eliminate customer wait time
Boost engagement and improve CSAT

See our customers’ success

36%

call deflection and 87% CSAT

Hotel & Casino leader bets on CX to vault to the top of digital betting industry.

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$200

cost saving
per call

Patient service provider increases Medicare member engagement with conversational AI.

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30%

increase in customer self-service preference

UPS drives engagement with proactive customer service over SMS and mobile web.

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U-Self Serve at a Glance

Go beyond containment to deliver a self-service experience that delights your customers. Uniphore’s emotion AI accurately identifies the tone and sentiment at every turn in the conversation, so you can understand the emotional drivers that determine the customer experience.

Connect information from silos of resources to generate accurate, contextual answers to customer queries. U-Self Serve intelligently extracts and summarizes information from across your company’s content, so customers get the answers they need without searching high and low.

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Modernize the IVR experience with multimodal CX. Simultaneous voice and visual guidance minimizes customer effort, providing greater clarity through the self-serve journey to speed time to resolution.

What is multimodal CX?

Save valuable development time and improve intent accuracy in one go. U-Self Serve automatically generates training phrases to ensure the virtual agent understands customer utterances and handles their requests effectively.

Personalize Self Service Automation

How to choose an AI-powered conversational self-service solution

Build and Deploy Virtual Agents Effortlessly  

Unified Flow Designer

Build conversation flows once and deploy across channels and other Uniphore applications for consistent CX​.

Reporting & Analytics​

Measure virtual agent performance and improve conversation outcomes with data-driven insights.

Advanced NLU

Identify customer intent with a high degree of accuracy to understand and resolve issues effectively.

Multilingual Support

Automatically detect and engage customers in their preferred language or dialect.

Plug & Play Integrations

Connect U-Self Serve to your CcaaS platform and other third-party systems with out-of-the-box integrations.

Enterprise-Grade Security

Protect customer data with Uniphore’s enterprise-grade security and industry compliance​.

Uniphore is an important part of our overall vision to make it easier for customers to self-serve through their preferred channels.  As PSE continues to invest and find ways to improve our customer experience, working with Uniphore to update our automated voice system allows us to offer a customized and innovative option.

Josh Jacobs
Director of Business Integration

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Generative AI for the Enterprise

U-Self Serve in Action

U-Self Serve Resources

Ready to transform your customer experience?