Acquisition Marketing
Audience Segmentation
Customer 360
Identity
Journey Orchestration
Help customers help themselves with conversational self-service
Humanize the self service experience with intelligent virtual agents that understand, empathize, and resolve issues at scale.
Transform customer service with enterprise AI
Harness the power of enterprise AI to address the biggest challenges your contact center faces, such as higher call volumes, agent burnout, and operational inefficiencies. U-Self Serve automates conversations across voice and digital channels at scale, creating hyper-personalized self-service experiences that your customers will want to use.
AI-powered conversations to elevate the customer experience
The results speak for themselves
35%+
improvement in self-service rates
10%
reduction in agent transfers
50%
reduction in customer effort
95%+
CSAT scores
How to choose an AI-powered conversational self-service solution
U-Self Serve key features
Unified Conversation
Designer
Design conversation flows once and deploy across modalities and other Uniphore applications. Our no-code conversation designer enables business analysts and non-technical users to create consistent customer experiences, no matter the channel of engagement.
Generative AI-Powered Training Sentences
Save valuable development time and improve intent accuracy in one go. U-Self Serve automatically generates training phrases to ensure virtual agents understand what customers say and resolves their issue.
Reporting and
Analytics
Track virtual agent performance and improve conversation outcomes with data-driven insights. With U-Self Serve’s reporting and analytics, you have full visibility into customer service KPIs, so you can make informed decisions that optimize the self-service experience.
Out of the Box
Integrations
No need to rip and replace—U-Self Serve integrates with the systems you already use. From CCaaS solutions to CRM, ERP, and beyond, our out-of-the-box integrations allow you to automate customer experiences without complex migrations or replacements.
See it in action
Driving business impact
36% call deflection and 87% CSAT
Hotel & Casino leader bets on Uniphore to vault to the top of digital betting industry.
$2 cost savings per call
Patient service provider increases Medicare member engagement with conversation AI.
30% increase in customer self-service preference
UPS improves touchpoints and CX with proactive self service AI solutions.
Uniphore is an important part of our overall vision to make it easier for customers to self-serve through their preferred channels. As PSE continues to invest and find ways to improve our customer experience, working with Uniphore to update our automated voice system allows us to offer a customized and innovative option.
Josh Jacobs
Director of Business Integration
Frequently asked questions
U-Self Serve is an AI-powered conversational automation solution that enhances customer self-service experiences by using intelligent virtual agents. It understands, empathizes, and resolves customer issues efficiently across voice and digital channels.
U-Self Serve uses emotion AI to identify customer tone and sentiment, providing hyper-personalized responses. This boosts engagement, improves customer satisfaction (CSAT), and reduces customer wait times.
Yes, U-Self Serve offers multilingual support, automatically detecting and engaging customers in their preferred language or dialect, ensuring effective communication and resolution.
U-Self Serve helps deflect repetitive calls from agents, eliminates customer wait times, boosts engagement, and improves CSAT. It also provides cost savings per call and increases customer preference for self-service.
If you want to learn more about U-Self Serve contact center AI software and our other solutions, book a demo with our team today.
