HEALTHCARE

Drive better health outcomes with conversational AI and automation.

Boost patient engagement and transform the healthcare experience with Uniphore's AI-powered solutions.

ER nurse super happy how AI made her job more productive

Accelerate time-to-value with Uniphore’s pre-built healthcare solutions.

Drive better business outcomes and build stronger connections with patients. Uniphore’s field-tested intent libraries, pre-trained AI models and healthcare-specific conversational insights sets you on the path for faster success.

Patient Access

Empower patients to better manage their health with easy access to care. Glean insights into patients’ barriers to healthcare, social determinants of health, and awareness about care sites.

  • Automate patient authentication, appointment scheduling, and provider search with conversational self-service
  • Help coordinators maximize resolution and compliance with real-time guidance for every patient interaction

Care Management

Proactively manage digital care with virtual agents and real-time agent guidance to drive patient engagement and medication adherence.

  • Provide clinical support post discharge
  • Automate daily check-ins, prescription management, and health management
  • Ensure coordinator adherence to protocols and best practices while providing optimal care

Collections

Simplify collections using intelligent virtual agents and Agent Assist. Help agents navigate objections with real-time feedback and communicate with empathy.

  • Reduce the time taken to collect patient responsibility payments with a digital-first customer experience.
  • Help collectors stay compliant with regulations and collect more in every conversation with turn by turn guidance

Revenue Cycle Management

Free agents and from pre-call and after-call work. Analyze, personalize, and scale your collections strategies while monitoring compliance through insights gained from your best performing agents.

  • Automate pre-call work, provide next best action guidance and automate call notes, dispositions, and post-call follow-up
  • Receive actionable insights to increase profitability with RCM analytics

“Uniphore’s product development and go-to-market strategy is focused on automating customer service operations. It is a pioneer in delivering conversational AI capabilities and has a differentiated value proposition for organizations looking to automate and optimize processes across the customer service value chain.”

—Amardeep Modi, Practice Director, Everest Group

Forrester Study: How Conversation Intelligence Platforms Can Drive Better Business Outcomes

Trusted by healthcare leaders across the globe

X-Platform Badge
Conversational AI
Emotion AI
Knowledge AI
Automation

End-to-end conversational AI and automation for the entire patient care journey.

Empower patients to self-serve common issues and get the answers they need, no matter the time of day. Help agents through complex healthcare conversations with turn-by-turn guidance in real time. Analyze conversations to identify behavior and topic trends. Do all this and more with a single, comprehensive solution: the Uniphore X platform.

 

Improve health outcomes with conversational AI & automation

30%

Reduction in missed appointments

18%

AHT savings automating low value member and provider services interactions

25%

Reduction in onboarding time for patient coordinators

Ready to transform your customer experience?