How can AI make contact center experiences that are more human? By using it to understand not only how humans communicate, but also how they feel.
Our enterprise contact center AI solutions are the first to leverage Emotion AI—together with Generative AI, Knowledge AI and workflow automation—to unlock a deeper understanding of your customers’ needs, preferences and pain points. We then deliver real-time guidance and actionable insights to create a frictionless experience across every channel. That’s the Uniphore Enterprise AI difference.
It sounds intimidating, but it feels entirely human.