Create the Most Engaging Customer and Employee Experiences
When customers don’t feel heard or understood, all is lost. If you could interpret their emotions and anticipate their needs in real-time, you could power the most engaging experiences imaginable.
We’ve got the only platform that makes that dream a frictionless, automated reality. So, what makes us different from other companies in this space?
Uniphore Enterprise AI: for the most human processes and experiences
We use AI to create experiences that are more human, not less. How? With AI that is seamlessly deployed within your enterprise to effortlessly support the needs of your customers and employees.
We are the first enterprise-grade multimodal AI and data platform that combines voice, video, text and data. We leverage Generative AI, Knowledge AI and Emotion AI and workflow automation to become your customers’ and employees’ trusted co-pilot.
It sounds intimidating, but it feels entirely human.
Achieving strategic business outcomes
When you deliver frictionless customer experiences, you meet expectations, improving satisfaction with your brand, reducing stress for both agents and customers, cutting costs and much more.
Uniphore helps you solve the big problems with customer service by allowing you to focus on building the best experiences for customers and employees. In fact, it is the only platform that drives demonstrable and sustainable business value by automating, personalizing and optimizing every interaction.
Intelligent Virtual Assistant
Enhance self service with a multimodal, AI-driven Intelligent Virtual Assistant.
AssistReal-Time Agent Assistance
Drive agent efficiency and performance with AI and automation.
Conversation Insights and Analytics
Get actionable insights from post-interaction analytics.
Voice and Screen Recording