Create the Most Engaging Customer and Employee Experiences
When customers don’t feel heard or understood, all is lost. If you could interpret their emotions and anticipate their needs in real-time, you could power the most engaging experiences imaginable.
We’ve got the only platform that makes that dream a frictionless, automated reality. So, what makes us different from other companies in this space?
Uniphore Enterprise AI: for the most human processes and experiences
We use AI to create experiences that are more human, not less. How? With AI that is seamlessly deployed within your enterprise to effortlessly support the needs of your customers and employees.
We are the first enterprise-grade multimodal AI and data platform that combines voice, video, text and data. We leverage Generative AI, Knowledge AI and Emotion AI and workflow automation to become your customers’ and employees’ trusted co-pilot.
It sounds intimidating, but it feels entirely human.
Achieving strategic business outcomes
When you deliver frictionless customer experiences, you meet expectations, improving satisfaction with your brand, reducing stress for both agents and customers, cutting costs and much more.
Uniphore helps you solve the big problems with customer service by allowing you to focus on building the best experiences for customers and employees. In fact, it is the only platform that drives demonstrable and sustainable business value by automating, personalizing and optimizing every interaction.
- Differentiate your brand with an exceptional customer experience that improves satisfaction and loyalty
- Improve employee/agent experience, satisfaction, and retention while accelerating agent onboarding and improving quality
- Reduce operational costs with improved agent productivity, shorter average handle time, and reduced call volume
- Drive revenue and other strategic business outcomes by improving conversion and retention
Self Serve
Self ServeIntelligent Virtual Assistant
Enhance self service with a multimodal, AI-driven Intelligent Virtual Assistant.
- Drive customer engagement
- Work across channels (IVR, web and mobile)
- Reduce the cost of customer service
Assist
Real-Time Agent Assistance Drive agent efficiency and performance with AI and automation.
- Drive in-call alerts and next-best action agent guidance
- Automate agent after-call work (ACW) summaries and improve efficiencies
- Reduce repeat callers and improve CSAT with automated promise management
Analyze
Conversation Insights and Analytics
Get actionable insights from post-interaction analytics.
- Gain insights from 100% of interactions across channels
- Improve agent quality management
- Deliver improved customer experiences
Capture
Voice and Screen Recording
