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Enterprise Communication Recording
Capture high-quality, AI-ready recording data from every interaction to understand the true voice of your customers.
Ensure compliance and scalability with advanced recording capabilities
U-Capture is an enterprise communication recording solution designed to support AI transformation and ensure regulatory compliance. It captures high-quality voice and screen data along with rich metadata, providing essential insights for automation and analytics. U-Capture offers seamless integration with existing recording solutions, all while being deployed in the cloud for enhanced scalability and security.
Designed to meet stringent regulations like MiFID II, Dodd Frank, PCI DSS, and GDPR, U-Capture features granular policy-based recording and retention tools. This ensures that your enterprise not only drives effective AI strategies but also maintains robust compliance with industry standards.
Unleash the full potential of enterprise voice data
Regulatory compliance drives tech investments
78%
of organizations cite regulatory compliance as a primary driver for implementing communication recording solutions
25%
business revenue on average is spent on compliance costs
45%
of compliance teams said they are comfortable shifting to cloud-based compliance technology
Harnessing Voice and AI: Secrets to Effective AI Strategies
Maintain compliance in every conversation, every time
High-quality, uncompressed stereo recording
Capture audio in high-quality, uncompressed stereo format. Record multiple channels and securely store large volumes of data centrally in a structured manner.
Live monitoring
Supervisors and authorized users can view live calls, drop in to listen and monitor the conversation.
Policy engines
Granular control over recording, retention, storage, and export with customizable policy settings.
Robust filtering capabilities
Screen-recorded calls can be processed, searched, replayed, annotated, locked, exported, or deleted after the call.
Authorization control
Supports enterprise-level authorization, ensuring proper access controls for individuals and groups.
Built-in audit capabilities
Track system access, data management, actions taken, and changes made to enforce accountability and enhance security.
Unleash the full potential of your voice and screen recordings
Frequently asked questions
U-Capture addresses critical challenges in capturing and utilizing conversational data for AI transformation and regulatory compliance. Here’s how:
- High-Quality Data Access: U-Capture provides high-quality, uncompressed voice and screen data, ensuring that your data is ‘AI-Ready’ and supports effective AI strategies. This means better data input translates to superior AI output.
- Cost and Accessibility Issues: Unlike some recording vendors that restrict access to voice data through additional charges, file compression, or batch-only availability, U-Capture offers seamless, real-time access to your data.
- Integration and Flexibility: With open APIs, U-Capture ensures that your valuable data is readily available in real-time and post-call, supporting not only U-Suite and Q offerings but also any other custom use cases you wish to implement.
Measuring ROI for U-Capture involves evaluating several key benefits:
- High-quality, uncompressed audio, ensuring superior data integrity without the added costs of data compression.
- Gain complete control and immediate access to your data without additional charges, unlike competitors who may impose fees for access.
- Reduce the overall cost of ownership by deploying to the cloud to minimize infrastructure and maintenance expenses.
- Accurately capture and retain conversations as evidence for legal and compliance purposes, enhancing your ability to document what was said in any interaction.
AI ready data is data that is optimized for use with AI systems, tools, and workflows.
To be “AI-ready,” recording data must be accurately captured, transcribed, and formatted for AI use. Unlike humans, who can distinguish spoken data from background noise and interpret context naturally, AI engines require high-quality audio to analyze and “understand” what is being said.
This can include high-quality audio and screen data, contextually rich metadata, highly accurate transcripts, and more.
It is important that your data is clean and complete to ensure that your AI applications can properly utilize the information, and ultimately, help you accomplish your goals – whether that’s drawing insights, automating workflows, improving customer service, or aiding your agents.
When data is not “AI-ready,” you run the risk of fueling your AI tools with incomplete information, which undermines your efforts of data-driven improvements.
- Ease of value expansion to other Uniphore products built on the X platform
- The industry’s most open API for full operational control, no additional cost to access their own data
- High-quality, uncompressed stereo recording: Access to all voice and screen data at any time
- Free transcription with Uniphore supported languages added to the offering.
If you want to learn more about U-Capture contact center call recording software and our other AI solutions, book a demo with our team today.
