Enterprise Call Recording Software

Do you lack the access and control needed to deliver enterprise-grade AI to your voice and media communications?

U-Capture gives you the power to listen, the freedom to share and the insight to act upon your enterprise-wide voice data, with 100% open access and real-time audio streaming of high-quality conversational data.

This complete data sovereignty ensures you never miss a word, empowering you to capture every interaction across the customer and employee journey and gain access to the world’s most extensive ecosystem of leading AI and analytics partners to support extensive use cases.


Unlock 100% of Your Enterprise Voice Data

With U-Capture, enterprises finally have total data sovereignty, with 100% open access and real-time audio streaming of high-quality conversational data.

Voice recordings when you need them

Enterprise AI

Do you already have a call recording vendor but can only export voice data in batch? U-Capture gives access to high-quality, real-time or post-call voice data streams to underpin speech analytics.Learn more

Compliance recording

Are you looking for a complete compliance recording solution that also gives you 100% access to conversational data and real-time AI-ready voice streams? Learn more



Next-gen, microservices-based architecture with unrivaled resilience


Full control of, and access to, your data via APIs


Seamless cloud, on-premise or hybrid delivery through one application


Record voice and capture rich metadata across new or legacy telephony platforms


Containerized compute footprint for up to 90% reduction in Total Cost of Ownership


Architected for unrivaled 3N resilience using diverse capture strategies for 100% audio capture

Capture every interaction

When it comes to your agent and customer interactions, audio is only half the picture.  With so much rich and actionable information held in conversational data, U-Capture helps you analyze and act upon your most valuable asset – the voice of your customers and employees – by providing the tools to capture voice and metadata across multiple sources, including screen.

Screen recording

Link agent PCs with agent devices, such as handsets, allowing screen and audio recording to take place simultaneously. Screen-recorded calls can then be processed, searched, replayed, exported and transcribed.

Capture and Transcribe Voice and Metadata

Adaptive Call Recording Management

Agent controls

Our adaptive call recording management solution assists call center agents across customer service disciplines to annotate calls, record on demand and support PCI compliance with audio suppression.

PCI suppression

Enable the automated and manual suppression of sensitive payment information to maintain a focus on PCI DSS compliance and payment card security for enhanced customer data security and compliance with increasingly tougher regulations.

Enhanced Customer Data Security

Guide Improvement

Screen tagging

Capture details of an agent’s movement on screen to establish process, tools or knowledge-related blockers and annotate calls with pre-set fields or free text to guide improvements across the agent and customer journey.

Regulatory compliance

Securely capture, store, retrieve and reconstruct all communications from major platforms including UCaaS capture capabilities for complete compliance – all while fostering productivity in the age of hybrid working.

Capture, Store, Retrieve and Reconstruct

Alert Audio Quality Issues Early

Quality of recording

Leverage algorithms to listen to recordings processed by U-Capture to check for and alert on underlying audio quality issues – such as white noise – so they can be detected early and steps can be taken to resolve them promptly.

Voice analytics & AI

Uniphore empowers you to harness the vast opportunities of conversational data with a real-time, high-quality voice and metadata capture solution that ensures you get the most out of AI and analytics applications.

Harness Opportunities

Tap into Additional Context

Metadata capture

Tap into additional context across the customer journey by capturing metadata fields such as phone number, account numbers and agent IDs that translate into valuable conversational data that is rich with insights.

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Ready to transform your customer experience?

Capture from any platform

Learn what Uniphore can do for your business

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