TELCOM

Making the connection on the value of conversations

Drive loyalty, revenue and retention with conversational solutions that make customers feel heard. 

Happy Telcom customer after connecting with customer support

“Our customers are getting more value and ARPA (average revenue per account) has been growing: between unlimited and unlimited premium is $5 to $10. So, it’s quite a lot.”

—Chairman & CEO, Major Telecommunications Company

Connect to a Better Customer Conversation with Uniphore 

100%

Analyze 100% of conversations to spot improvement opportunities

70%

Reduce customer effort with intuitive self-service over voice, chat, and text

>50%

Reduce agent onboarding time with real-time guidance for every conversation

Trusted by leading service providers

Accelerate time to value with Uniphore’s pre-built telecommunications solutions.

With hundreds of pre-built intents, field-tested workflows and out-of-the-box integrations, Uniphore sets you on the path for faster success and time to value. 

Revenue Generation

Simplify the digital buying and onboarding process with AI and automation that acts on all revenue signals.

  • Grow revenue with deep analysis and proactive engagement
  • Guide agents on upselling and cross-selling opportunities that drive customer lifetime value

Customer Retention

Identify which customers are at risk of churning and take the necessary actions to re-engage them before they defect.

  • Alert agents to at-risk customers and guide them to services and/or plans that are a better fit
  • Coach agents during calls based on the flow, sentiment and tone of the conversation
Learn more

Customer Service Automation

Improve operational efficiency and agent productivity with virtual agents and agent assist that maximize self-service adoption and usage.

  • Reduce repeat calls and increase customer satisfaction with intelligent self-service
  • Automate promise management and fulfillment for better consistency and timeliness

Technical Support

Optimize knowledge access and troubleshooting to quickly resolve service and device issues and questions.

  • Help customers self-troubleshoot simple problems with intuitive self-service
  • Assist technical support agents with step-by-step guidance for more complex issues

Collections Management

Maximize debt recovery with a digital-first customer experience designed to collect more from every conversation.

  • Help collectors comply with company and regulatory guidelines
  • Show customers greater empathy with emotion AI
X-Platform Badge
Conversational AI
Emotion AI
Knowledge AI
Automation

End-to-end conversational AI and automation for the entire customer journey.

Empower customers to self-serve common issues and get the answers they need, no matter the time of day. Help agents through complex conversations with turn-by-turn guidance in real time. Analyze conversations to identify customer behavior trends. Do all this and more with a single, comprehensive solution: the Uniphore X platform.

IDC Profiles Uniphore’s Unique Approach to Enterprise-Scale AI

IDC Vendor Profile -Uniphore’s Unique Approach to Enterprise-Scale AI