TELCOMMaking the connection on the value of conversations
Drive loyalty, revenue and retention with conversational solutions that make customers feel heard.
“Our customers are getting more value and ARPA (average revenue per account) has been growing: between unlimited and unlimited premium is $5 to $10. So, it’s quite a lot.”
—Chairman & CEO, Major Telecommunications Company
Measurable Results from our Customers
100%
Analyze 100% of conversations to spot improvement opportunities
70%
Reduce customer effort with intuitive self-service over voice, chat, and text
>50%
Reduce agent onboarding time with real-time guidance for every conversation
Trusted by leading service providers
Accelerate time to value with Uniphore’s pre-built telecommunications solutions.
With hundreds of pre-built intents, field-tested workflows and out-of-the-box integrations, Uniphore sets you on the path for faster success and time to value.
Revenue Generation
Simplify the digital buying and onboarding process with AI and automation that acts on all revenue signals.
- Grow revenue with deep analysis and proactive engagement
- Guide agents on upselling and cross-selling opportunities that drive customer lifetime value
Customer Retention
Identify which customers are at risk of churning and take the necessary actions to re-engage them before they defect.
- Alert agents to at-risk customers and guide them to services and/or plans that are a better fit
- Coach agents during calls based on the flow, sentiment and tone of the conversation
Customer Service Automation
Improve operational efficiency and agent productivity with virtual agents and agent assist that maximize self-service adoption and usage.
- Reduce repeat calls and increase customer satisfaction with intelligent self-service
- Automate promise management and fulfillment for better consistency and timeliness
Technical Support
Optimize knowledge access and troubleshooting to quickly resolve service and device issues and questions.
- Help customers self-troubleshoot simple problems with intuitive self-service
- Assist technical support agents with step-by-step guidance for more complex issues
Collections Management
Maximize debt recovery with a digital-first customer experience designed to collect more from every conversation.
- Help collectors comply with company and regulatory guidelines
- Show customers greater empathy with emotion AI
End-to-end conversational AI and automation for the entire customer journey.
Empower customers to self-serve common issues and get the answers they need, no matter the time of day. Help agents through complex conversations with turn-by-turn guidance in real time. Analyze conversations to identify customer behavior trends. Do all this and more with a single, comprehensive solution: the Uniphore X platform.
IDC Profiles Uniphore’s Unique Approach to Enterprise-Scale AI
