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Deliver a Customer Experience that Drives Traveler Loyalty
Delivering seamless customer service experiences is critical in today’s highly competitive airline market. To address this need, Uniphore offers a comprehensive suite of AI-powered solutions specifically designed for airlines and their passengers. Our innovative platform seamlessly integrates with existing systems, streamlining customer interactions across self-service options, and customer support calls and enabling data-driven decisions with real-time analytics. With Uniphore, airlines can ensure a smooth and hassle-free experience throughout the customer journey.
Measurable results
Calls optimized with AI-powered, real-time agent guidance
higher self-serve rate with our best-in-class intelligent virtual agent
and higher customer satisfaction (CSAT) scores
AI built for the demands of the airline industry
Airlines need AI solutions that can meet customer expectations for convenience, speed and quality of service. Uniphore’s X-Platform combines Generative AI, Knowledge AI, Emotion AI and workflow automation to solve those needs and more. Passengers benefit from conversational self-service that’s always available, while agents utilize real-time guidance and intelligent knowledge search to address service needs promptly.
Proven customer service solutions
U-Self Serve revolutionizes airline customer service through intelligent virtual agents that engage passengers across voice and digital channels in multiple languages. With our pre-built solutions that automate common airline processes such as bookings, upgrades, proactive notifications and more, passengers get the help they need, wherever they are.
U-Assist empowers agents to deliver first-class experiences. With real-time guidance and automation of after-call work processes, agents have access to the tools and information to navigate customer conversations and resolve issues effectively.
Actionable interaction insights
U-Analyze helps executives, contact center supervisors and business analysts uncover trends, intents and insights from customer interactions. Using Generative AI and Emotion AI, airlines better understand their customers, fine-tune contact center operations, and create smoother, simpler traveler experiences.