Platform Integrations
The X-Platform allows easy integrations to some of the most common contact center communication platforms and customer relations management tools used in your enterprise.
Text, Chat & Email Channels
Contact Center
Infrastructure
Collaboration
UC/Dialer
Radio, Trading, Desktop
CRM
Product Integrations
Reusability
U-Assist transcribes conversations to help agents in real-time. These transcripts are reusable through the X Platform for analysis in U-Analyze.
Enhanced Analysis
Metadata generated by U-Assist such as actions taken by agents will be accessible to U-Analyze as well. This data can shed insights on what workflows and suggestions could be provided to agents to better guide them in assisting customers.
Efficiency
Conversations are processed more efficiently through the X Platform to give your enterprise better and faster insights about improving your Customer Experience. Enterprises who deploy both products will see a significant reduction in time spent processing conversations because data is shared between the products.
Context Transfer
U-Self Serve transfers the context of its conversation to agents, which allows them to get up to speed more quickly when assisting customers. For example, if a customer has been authenticated already with U-Self Serve, agents can quickly verify the authentication and get to crux of the customer’s intent.
Knowledge AI
Uniphore’s Knowledge AI (KAI) is included with both U-Self Serve and U-Assist. KAI unifies your enterprise’s information from multiple data sources, which can easily be queried. As information about your business changes day to day, KAI automatically pulls in new information and is kept up to date.
Shared Workflows
Flows built using the X-Designer can be reused between U-Self Serve and U-Assist. By sharing flows, business updates happen in one place and easily propagate to both U-Self Serve and U-Assist.
Better Together
With the power of all Uniphore U products on the X Platform, your enterprise can capture and analyze every customer conversation in the contact center. These insights can be used to drive better customer experiences either through U-Self Serve or U-Assist.
Product Integrations
Reusability
U-Assist transcribes conversations to help agents in real-time. These transcripts are reusable through the X Platform for analysis in U-Analyze.
Enhanced Analysis
Metadata generated by U-Assist such as actions taken by agents will be accessible to U-Analyze as well. This data can shed insights on what workflows and suggestions could be provided to agents to better guide them in assisting customers.
Efficiency
Conversations are processed more efficiently through the X Platform to give your enterprise better and faster insights about improving your Customer Experience. Enterprises who deploy both products will see a significant reduction in time spent processing conversations because data is shared between the products.
Context Transfer
U-Self Serve transfers the context of its conversation to agents, which allows them to get up to speed more quickly when assisting customers. For example, if a customer has been authenticated already with U-Self Serve, agents can quickly verify the authentication and get to crux of the customer’s intent.
Knowledge AI
Uniphore’s Knowledge AI (KAI) is included with both U-Self Serve and U-Assist. KAI unifies your enterprise’s information from multiple data sources, which can easily be queried. As information about your business changes day to day, KAI automatically pulls in new information and is kept up to date.
Shared Workflows
Flows built using the X-Designer can be reused between U-Self Serve and U-Assist. By sharing flows, business updates happen in one place and easily propagate to both U-Self Serve and U-Assist.
Better Together
With the power of all Uniphore U products on the X Platform, your enterprise can capture and analyze every customer conversation in the contact center. These insights can be used to drive better customer experiences either through U-Self Serve or U-Assist.
Contact Center Integrations
The X-Platform enables our products to be completely agnostic to the contact center vendors your enterprise uses. We support Genesys, Cisco, Five 9, Twilio and many others. And with the acquisition of Red Box, Uniphore now offers real-time media and metadata collection through the X-Platform, which opens up integrations to a wide variety of contact center platforms.
Sales Enablement Platforms
X-Platform integrates seamlessly with sales enablement platforms to unlock deeper buyer insights and augment your Sales team’s engagement capabilities. Utilizing Q for Sales, sellers can accurately analyze buyers’ words and tone to get a read on their emotional state and level of engagement as well as key moments that impact the buying process.
Communication Platforms
In addition to contact center integrations, X-Platform also integrates with other communication platforms to support your Sales team and drive self-service experiences. U-Self Serve can be integrated into any of the most popular communication platforms as a chatbot. Similarly, Q for Sales works with these platforms to analyze your Sales conversations.
Customer Relations Management
X-Platform can integrate with the most common customer relations management software to keep track of all the touchpoints with customers. Whether it is pulling up customer information or automatically pushing a summary of a conversation to the CRM, Uniphore natively supports a wide variety of use cases.
