One platform for every conversation.

Revolutionize the way you communicate by harnessing the power of AI and automation.

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Reimagine the way you communicate 

The Uniphore X-Platform harnesses the power of every conversation to help you understand and connect with customers. Drive engagement and empower workforce performance. ​ And along the way, create exceptional experiences that builds trust, and drives business outcomes.

The Uniphore X Platform brings together next-generation AI and automation into a single platform to optimize your company’s most important asset: conversations.

AI and Automation
for the Contact Center

Conversational AI
Listen and understand
  • Advanced NLU
  • Proprietary ASR
  • Machine Learning
  • Pre-built AI Models
Emotion AI
Respond with empathy
  • Computer Vision
  • Sentiment Analysis
  • Tonal Analysis
  • Emotion Detection
Intuitive Journey Designer
Omnichannel​

Emotional Intelligence
for Sales Teams

Knowledge AI
Share
information
  • Cognitive Search
  • Semantic Understanding
  • Knowledge Extraction
  • Contextual AI
Automation
Take action
Fulfill promises
  • Guided Workflows
  • Desktop Automation
  • Promise Tracking
  • Promise Fulfillment
Intuitive Journey Designer
Omnichannel
  • Advanced NLU​
  • Proprietary ASR​
  • Machine Learning​
  • Pre-built AI Models
  • Computer Vision​
  • Sentiment Analysis​
  • Tonal Analysis​
  • Emotion Detection
  • Cognitive Search​
  • Semantic Understanding​
  • Knowledge Extraction​
  • Contextual AI
  • Guided Workflows​
  • Desktop Automation
  • Promise Tracking
  • Promise Fulfillment​

Conversational AI

Understand Every Interaction

Transform the customer experience with next-generation conversational AI technology.

Accurate intent recognition and entity extraction

Identify intent within the context of the conversation to understand, engage, and guide customers through every touchpoint in their journey.

Emotion AI

Engage Meaningfully

Understand the emotional context driving conversations, so you can connect with customers in new and meaningful ways.

Sentiment and Tonal Analysis

Analyze sentiment and tone in real time to identify critical moments in a conversation and take appropriate action.

Knowledge AI

Simplify Knowledge Discovery

Unify the wealth of information from across data sources—knowledge bases, web pages, documents and more—for a single source of truth powered by AI. ​

Real-Time Data Extraction and Intelligent Search​

Ingest, classify, and extract knowledge in real time using semantic understanding to produce the latest, most accurate information.​

Automation

Offload Repetitive Tasks

Boost operational efficiency and reduce human errors with robotic process automation capabilities built into the X platform.

Intelligent Automation

Trigger the completion of tasks and backend processes for end-to-end automation that’s truly hassle free. ​

Unified Conversation Designer

Create exceptional experiences without a single line of code. Uniphore’s unified conversation designer features an intuitive, visual interface to build once and deploy across channels and solutions.

Meet U and Q

AI-powered solutions to optimize your
business’ most valuable assets: conversations

AI and Automation
for the Contact Center

Conversational AI
  • Advanced NLU
  • Proprietary ASR
  • Machine Learning
  • Pre-built AI Models
Emotion AI
  • Computer Vision
  • Sentiment Analysis
  • Tonal Analysis
  • Emotion Detection
Intuitive Journey Designer
Omnichannel​

Emotional Intelligence
for Sales Teams

Knowledge AI
  • Cognitive Search
  • Semantic Understanding
  • Knowledge Extraction
  • Contextual AI
Automation
  • Guided Workflows
  • Desktop Automation
  • Promise Tracking
  • Promise Fulfillment

Learn what Uniphore can do
for your business.