The Multimodal AI & Data Platform for All Your Enterprise Needs
Uniphore’s X Platform reduces costs and improves customer and employee experiences (CX and EX) with a combination of proven workflow automation as well as Generative, Knowledge and Emotion AI.
Uniphore’s X Platform provides state-of-the-art AI technologies and tools to help enterprises responsibly integrate AI into their contact centers and sales operations.
Voice
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VideoEnterprise Ecosystem
Optimize every enterprise engagement
Choose the applications you need to solve challenges in your sales and contact centers with the power of multiple AI solutions.
Capture 100% of your conversations with complete and open access to your data for AI, analytics and compliance.
Learn about U-Capture
Optimize the self-serve experience with learned insights to improve CX.
Learn about U-Self Serve
Reduce support time for customers with agent-assisted workflows and real-time guidance.
Learn about U-Assist
Analyze conversations across the enterprise to help business analysts uncover new customer topics.
Learn about U-Analyze
Enable sales teams to collaborate and close deals faster with real-time emotional insights.
Learn about Q for Sales
Enterprise-ready AI
Our platform delivers AI that is optimized for a wide range of use cases across the enterprise. We deliver a combination of models across Conversational, Generative, Emotion and Knowledge AI that works together to provide the best outcomes for your enterprise.
Conversational artificial intelligence (AI) is a technology that enables humans and computers to communicate clearly and effectively through speech or text.
- Proprietary ASR & NLU
- Real-time assistance
- Post conversation analytics
- Industry fine-tuned models
Generative AI generates new responses by analyzing data from past conversations.
- Topic discovery
- Intent mining
- Summarization
- Guidance and coaching
- FAQ chatbots
- Generative search
- Knowledge assistance
- Knowledge base integration
- Tonal analysis
- Sentiment analysis
- Multimodal AI
- Behavioral AI
Want to see how your teams could perform at their best?
The best-in-class enterprise tools
These tools are designed to make it easier for business analysts and developers to customize Uniphore products to new and existing use cases.
Automation
Automation allows your enterprise to streamline complex actions such as appointment scheduling and creating support tickets in a variety of manners
- Desktop RPA
- Guided workflows
- Promise fulfillment
- API integration
Low-Code No-Code
The X-Designer is the X Platform’s unified low-code/no-code canvas that empowers customers to create conversational flows.
- Chatbot flows
- Agent assist workstreams
- Automation
- Custom integrations
Integrations
The X Platform allows for easy integration with some of the most common software platforms and tools. We support:
- Contact center software
- Communication channels
- CRM
- Knowledge bases
X Platform for
IT & Developers
Through the platform, your team can further extend all our API capabilities and integrate Uniphores AI and automation technology into your enterprise.
Business Analysts
With Uniphore’s X-Designer, builders can create conversational flows that span across all our products. The X-Designer also enables builders to create automation workflows using Uniphore’s RPA.
Partners & Resellers
With Uniphore’s X Platform, partners can deploy tenants of Uniphore products. Products can also be configured with Industry Solution Packs, which fine-tune our AI towards specific verticals.
Enterprise benefits with Uniphore’s X Platform
Extensibility
Through platform APIs, IT teams and partners can extend the core capabilities of Uniphore products. You can learn more about our APIs on our Support Portal.
To enable further automation, custom APIs can also be integrated into the X-Console via Integration Points. These integration points can then be used by Business Analysts in the X-Designer.
Reusability
To reduce duplicated effort across the enterprise, AI and automation are reusable across all products on the X Platform. For example, automation and intent models created for chatbots with U-Self Serve are easily reusable for assisting agents in U-Assist.
Similarly, using Uniphore’s Knowledge AI, the same knowledge can be shared throughout the platform to assist your team at any stage in the customer life cycle.
Composability
To increase adoption and innovation across the enterprise, Uniphore’s X-Designer provides the necessary tools for non-technical users or business analysts to build and monitor conversational AI experiences.
These workflows are composable to enable quick testing and iteration on the platform.
Data sovereignty, security and compliance
Security and compliance are our top priorities at Uniphore, so you can deliver a trusted customer experience. Our platform’s architecture ensures your enterprise’s data remains secure regardless of which Uniphore products you use. Moreover, your data is fully under your control; and Uniphore delivers AI, automation and intelligence to match your business needs.
The X Platform is PCI DSS compliant to ensure the safe & compliant handling of PCI data. For privacy, X Platform is both CCPA and GDPR-compliant. Over time, we will continue to add many more certifications based on industry requirements.
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