Uniphore to acquire Jacada
- Optimized and customizable AI models for different verticals
- Business user-friendly interface with a low code platform that empower business users to generate interaction flows for increased automation and deliver ease of implementation
- Workflow and Robotic Process Automation (RPA) for all self-service interactions and agent interactions
- Next-best action and knowledge base guidance based on intent recognition
- Automation agent after-call work summaries and call disposition
- Automatic logging of promises made during agent interaction and managing the fulfillment post call
- End-to-end post interaction analytics and insights