Uniphore to acquire Jacada

Uniphore and its industry leading conversational service automation platform can now leverage Jacada’s low code/no code platform for agent-assisted and self-service interactions. Jacada’s innovative technology simplifies implementation and accelerates an organization’s ability to help drive businesses forward with exceptional customer experiences.  With the addition of Jacada’s business friendly UI, Uniphore now can leverage its advanced AI capabilities and contact center expertise to deliver the most advanced self-service and agent-assisted solutions that will leverage:  
  • Optimized and customizable AI models for different verticals  
  • Business user-friendly interface with a low code platform that empower business users to generate interaction flows for increased automation and deliver ease of implementation  
  • Workflow and Robotic Process Automation (RPA) for all self-service interactions and agent interactions  
  • Next-best action and knowledge base guidance based on intent recognition   
  • Automation agent after-call work summaries and call disposition  
  • Automatic logging of promises made during agent interaction and managing the fulfillment post call   
  • End-to-end post interaction analytics and insights