Are you looking for a complete compliance recording solution that also gives you 100% access to conversational data and real-time AI-ready voice streams?
U-Capture Enterprise captures media and high-quality audio and gives you complete, real-time control of and access to this rich data set to underpin AI and automation initiatives, as well as providing the ability to embed complex data and compliance policies for complete data governance. Captured conversations can be archived, moved, purged, retained or exported based on the defined rules.
Whether you’re a financial services organization that mandates recording for fraud and surveillance detection or a contact center that needs to maintain call handing standards, U-Capture Enterprise’s monitoring and analysis of real-time enterprise-wide communications – as well as the ability to retrieve, locate transcripts and listen to recordings through the U-Capture UI – puts you in safe hands.
With evolving and rising regulations, you can also enable automated and manual suppression and redaction of sensitive payment information to maintain a focus on standards, including PCI and GDPR for enhanced customer data security.
Unlock 100% of Your Enterprise Voice Data
With U-Capture, enterprises finally have total data sovereignty, with 100% open access and real-time audio streaming of high-quality conversational data.
Features
Open
APIs
Full control of, and access to, your data via APIs
Rich
Metadata
Tap into additional context across the customer journey and tie every conversation back to a central record for greater insights and efficiencies
High-quality
Audio
Capture uncompressed stereo audio in real-time (or for access post-call), providing a gateway to AI-ready data to fuel speech analytics engines
Real-time
Streaming
Monitor and analyze real-time audio to support use cases, including training and coaching, fact verification, event reconstruction and more
Resilience
Architected for unrivaled 3N resilience using diverse capture strategies for 100% audio capture
Data
Management
Retain and archive calls, and embed complex data and compliance policies via 100% open APIs for complete governance of your voice data
Capture Every Interaction
When it comes to your agent and customer interactions, audio is only half the picture. With so much rich and actionable information held in conversational data, U-Capture helps you analyze and act upon your most valuable asset – the voice of your customers and employees – by providing the tools to capture voice and metadata across multiple sources, including screen.
Regulatory Compliance
Securely capture, store, retrieve and reconstruct all communications from major contact center, back office and collaboration platforms for complete compliance, all while fostering productivity in the age of hybrid working.
Real-time Audio Capture
Capture and Transcribe Voice and Metadata
Screen Recording
Link agent PCs with agent devices, such as handsets, allowing screen and audio recording to take place simultaneously. Screen-recorded calls can then be processed, searched, replayed, exported and transcribed.
PCI Suppression
With evolving and rising regulations, enable the automated and manual suppression of sensitive payment information to maintain a focus on PCI DSS compliance and payment card security for enhanced customer data security.
Enhanced Customer Data Security
Adaptive Call Recording Management
Agent Controls
An adaptive call recording management solution that assists call center agents across customer service disciplines to annotate calls, record on demand and support PCI compliance with audio suppression.
Screen Tagging
Capture details of an agent’s movement on screen to establish process, tools or knowledge-related blockers and annotate calls with pre-set fields or free text to guide improvements across the agent and customer journey.
Guide Improvement
Tap into Additional Context
Metadata Capture
Tap into additional context across the customer journey by capturing metadata fields such as phone number, account numbers and agent IDs that translate into valuable conversational data that is rich with insights.
Quality of Recording
Leverage algorithms to listen to recordings processed by U-Capture to check for and alert on underlying audio quality issues – such as white noise – so they can be detected early and steps can be taken to resolve them promptly.
Alert Audio Quality Issues Early
Harness Opportunities
Voice Analytics & AI
Uniphore empowers you to harness the vast opportunities of conversational data with a real-time, high-quality voice and metadata capture solution that ensures you get the most out of AI and analytics applications.
