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Adopting conversational artificial intelligence (AI) and automation is critical as businesses seek to drive automation across the full customer journey. With tools now available to support human agents to drive efficiencies and enhance CX through EX, businesses can deliver excellent customer experiences.
Gartner®️ forecasts conversational AI deployment within contact centers will reduce agent labor costs by $80B and projects that one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6% of interactions today that are automated using AI.
Join this webinar to learn:
Sr. Director - Strategy, Planning & Business Operations and Chief of Staff at PayPal
Being a results-driven Executive, Vaidehi can connect the dots and focus on the big-picture outcomes that support ongoing innovation, generate revenue, and sustain growth. Vaidehi leads dynamic change management, cuts through the noise, and delivers outcomes in line with the C-suite vision by blending my business and technological strengths. Throughout Vaidehi's career with progressive roles at PayPal, Facebook (Meta), Amazon, and Google, she has ignited multibillion-dollar scales, conceptualized and shepherded cultural transformations, influenced talent acquisition and team building, and identified and remediated gaps and pain points.
SVP - Head of Digital Platforms at Bank of the West
Mahesh is an experienced technology leader who can process a multitude of data points to define a future of technology and innovative solutions. Much of his career has involved defining digital strategies for Banking. He has also built transformational digital factory teams that deliver strong business outcomes.
Director, Product Marketing at Uniphore
Kimberlee is Director of Product Marketing at Uniphore. Kimberlee leads a team helping to bridge the gap between humans and machines using voice, AI, and automation to ensure that every voice, on every call, is truly heard. With over 10 years of experience in B2B and B2C marketing, Kimberlee has a deep understanding of the importance of customer service and shares practical guidance on how companies can use technology to prioritize both customer and employee experience. .
About Uniphore
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.
Don’t miss your chance to learn how to drive revenue and customer retention from key industry analysts and executives.
Join us online for Uniphore Converse 2022 on March 1 @ 8:00 am PT.