Adopting conversational artificial intelligence (AI) and automation is critical as businesses seek to drive automation across the full customer journey. With tools now available to support human agents to drive efficiencies and enhance CX through EX, businesses can deliver excellent customer experiences.
Gartner®️ forecasts conversational AI deployment within contact centers will reduce agent labor costs by $80B and projects that one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6% of interactions today that are automated using AI.
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Sr. Director - Strategy, Planning & Business Operations and Chief of Staff at PayPal
SVP - Head of Digital Platforms at Bank of the West
Director, Product Marketing at Uniphore