FIRESIDE CHAT

How To Drive Operational Excellence Across the Full Customer Journey with Conversational AI

Adopting conversational artificial intelligence (AI) and automation is critical as businesses seek to drive automation across the full customer journey. With tools now available to support human agents to drive efficiencies and enhance CX through EX, businesses can deliver excellent customer experiences.

Gartner®️ forecasts conversational AI deployment within contact centers will reduce agent labor costs by $80B and projects that one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6% of interactions today that are automated using AI.

Join this webinar to learn:

Speakers

Vaidehi Bhandari

Sr. Director - Strategy, Planning & Business Operations and Chief of Staff at PayPal

Mahesh Venkatachalam

SVP - Head of Digital Platforms at Bank of the West

Kimberlee West

Director, Product Marketing at Uniphore

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