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FIRESIDE CHAT

How To Drive Operational Excellence Across the Full Customer Journey with Conversational AI

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Adopting conversational artificial intelligence (AI) and automation is critical as businesses seek to drive automation across the full customer journey. With tools now available to support human agents to drive efficiencies and enhance CX through EX, businesses can deliver excellent customer experiences.

Gartner®️ forecasts conversational AI deployment within contact centers will reduce agent labor costs by $80B and projects that one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6% of interactions today that are automated using AI.

Join this webinar to learn:

  • How to maximize self-service and agent productivity across the full customer journey with conversational AI and automation in real-time
  • Why businesses should focus on multimodal AI, Knowledge AI and Agent Assist
  • Real use cases: How businesses in the telecommunications and entertainment space achieved positive results and what they did to get there

Speakers

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Vaidehi Bhandari

Sr. Director - Strategy, Planning & Business Operations and Chief of Staff at PayPal

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Mahesh Venkatachalam

SVP - Head of Digital Platforms at Bank of the West

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Kimberlee West

Director, Product Marketing at Uniphore

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