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May 7, 2024, 12:00 p.m. PT
Today’s enterprise leaders are continuing to look at innovative ways to grow their business, improve customer and agent experience, and refine operational efficiencies. However, in this age of AI, they lack a clear plan to drive this transformation. In fact, 66% of contact center leaders say they have no AI blueprint, and 40% say they lack the data to improve customer experience while 36% lack the data to respond quickly to business decisions (Uniphore, 2024). This supports the urgent need for AI-driven insights to improve contact center operations and customer experiences.
Join industry expert Vijai Shankar, Vice President of Product Marketing at Uniphore, and guest speaker Christina McAllister, Senior Analyst at Forrester, as they explore the transformative power of enterprise data to drive AI-powered insights, informed decisions and a new strategy for growth into the future.
Expand your data-driven mindset and unlock the potential of advanced Gen AI use cases for your organization’s growth. Join us and take the next step in your AI transformation journey.
Senior Analyst
Vice President of Product Marketing
