The Future of Customer Service:
In an era defined by digital transformation, the landscape of customer service landscape is evolving at an unprecedented pace. The emergence of Generative AI and Large Language Models will redefine the way banks engage with their customers. Additionally, Generative AI, combined with Emotion AI and Aautomation technologies, presents a powerful toolset that can enable highly personalized experiences, extract valuable insights, and automate customer service processes— all while building deeper, more meaningful, and more human experiences.
Join Brett King and Vijai Shankar as they explore the future of customer service and how to build a strategy for:
CEO and Founder at The Futurists Network
Brett King is an International Bestselling Author, a world- renowned futurist and media personality. President Xi Jinping cited his book Augmented. He has spoken in over 50 countries, given keynotes for TEDx, Wired, Techsauce, Singularity University, Web Summit, The Economist, IBM's World of Watson, CES, SIBOS and more. He has appeared on CNBC, BBC, ABC, Fox, and Bloomberg. He advised the Obama administration on Fintech.
Banking Exchange named him the King of the Disruptors, he was nominated as American Banker's Innovator of the Year, voted the world's #1 Financial Services Influencer by The Financial Brand and listed by Bank Innovation as one of the top 10 "coolest brands in banking". King was shortlisted for the Advance Global Australian of the Year for being one of the most influential Australians offshore. His book Augmented: Life in the Smart Lane, was a top-10 non-fiction book in North America. Bank 4.0 remained a global bestseller in banking more than 12 months after release. The Rise of Technosocialism, his 7th book was released November 2021.
Vice President, Product Marketing at Uniphore
Vijai Shankar brings two decades of enterprise marketing experience as Vice President of Product and Growth Marketing at Uniphore. At Uniphore, Vijai leads the global product marketing, demand generation, field marketing and marketing operations teams and drives the strategic initiatives relating to market positioning, differentiation, and revenue growth. Before joining Uniphore, Vijai held senior marketing roles at Xactly, 247.ai, Kony and Genesys.