Why Uniphore for Conversational AI and Automation
Everyone deserves to be heard and understood — no matter where they are in the world or which language or dialect is being spoken. But many voices remain muted. Conversations continue to be ignored and undervalued.
We’re here to change that. Our conversational artificial intelligence (AI) and automation platform augments conversations across the enterprise and around the globe. We help humans have natural conversations with other humans and machines for a frictionless experience for customers and employees alike.
So what makes us different than other companies in this space? Here are just a few of the top reasons why Uniphore is your best choice for AI-powered experiences.
With a single platform, you can optimize the entire conversation.
The sheer number of different solutions on the market aimed at improving the customer experience is mind-boggling. Across self-service, interaction management, workflow and automation, and analytics, there are literally hundreds of point solutions — a literal maze of disparate technology silos that mean unnecessary complexity and a disjointed experience for customers and agents alike.
Chances are good you already have some of these tools in place and know that it’s nearly impossible to use them all together to ensure a seamless, frictionless customer journey. That’s why it’s incredibly important to have one single platform to drive all your customer experiences and automation.
We’re the only vendor that optimizes the end-to-end conversation in a single, integrated platform. And we’re the only company that combines conversational AI, emotion AI and knowledge AI into domain-specific solutions that deliver dramatically better experiences than generalized AI tools.
We’re the experts in conversational AI and automation, so you don’t need to be.
There’s been incredible breakthroughs in conversational AI and automation that can truly transform the customer and agent experience. But how can you pick the right partner, given all the different vendors out there competing for your business?
By turning to an advisor you can trust: Uniphore. We’re the pioneers in conversational AI and automation for the enterprise and the contact center. As true thought leaders in the industry, we know better than the rest how to optimize experiences using extraordinarily accurate conversational AI.
Because we’re democratizing conversational AI, you don’t have to become an expert in natural language processing/understanding, machine learning, reinforcement learning or any of the other advanced capabilities that enable us to deliver the broadest language coverage, greatest accuracy and highest degree of predictability in the industry.
Our automated speech recognition (ASR) beats the competition
There’s no need to rip-and-replace what you have.
Instead of ripping out your current investments in customer experience tools, why not chose a platform that can optimize and automate your customer conversations by easily integrating with your existing technology stack?
We know that most contact centers will already have a significant investment in existing solutions. Our platform unlocks the value of your conversations and enables you to deliver best-in-class service with Uniphore and your existing technology stack working in harmony.
The Conversational AI and Automation Platform
Conversational
Self-Service
Agent Guidance
& Automation
Customized
Analytics
CRM and Enterprise Applications
Contact Center Platforms
Agent Desktop Applications
Knowledge Integration
You won’t be on your own because we’ll be helping you every step of the way.
Unlike many other AI or automation solutions where you’re on your own once you purchase the product, our white glove approach to professional services and customer success means that you have our full support throughout your entire journey.
You’ll be working with our customer success managers, who are with you from the planning phase onwards, providing support and advocating for you to make sure you’re achieving the outcomes you need.
That’s not all. Our global delivery team is led by experts in AI and customer experience, with proven success in Fortune 100 companies. We bring extensive implementation and integration expertise (including core platforms such as Salesforce and Genesys) to help you maximize operational efficiency while creating frictionless experiences.
Watch this video to learn more about how we partner with our customers for success.
Here are a few more reasons why you should choose Uniphore
Reduction Agent Call Volumes
Reduction in Agent Onboarding Time
Reduction in Time Spent Analyzing Calls for Compliance