Pre-programmed agent guidance will:
- Ensure consistency on every call
- Provide quicker access to information
- Deliver high-quality call summaries
- Drive business intelligence and actionable insights
With the Uniphore and Genesys integration you can adapt your agent guidance tools quickly, enabling low-code/no-code capabilities with shared workflows across various Uniphore applications on a single platform with embedded RPA.
The experiences you create are just as important as the products or services you sell—provide seamless experiences that consumers will remember, all with the ease and agility of Genesys‘ unified contact center platform.