Genesys and Uniphore:

Intelligent Conversational Automation in the Cloud

Better Agent Experience and Customer Outcomes with Uniphore and Genesys

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Conversations are vital to delivering world-class customer support and experiences. Uniphore’s powerful conversational automation products are now available for Genesys Cloud and Genesys Engage customers: U-Assist In-Call delivers real-time agent guidance, while U-Assist Aftercall saves agents’ valuable time on summarizing calls and ensuring that all promises made to customers are captured and fulfilled.

Pre-programmed agent guidance will:

  • Ensure consistency on every call
  • Provide quicker access to information
  • Deliver high-quality call summaries
  • Drive business intelligence and actionable insights

Business Benefits

With the Uniphore and Genesys integration you can adapt your agent guidance tools quickly, enabling low-code/no-code capabilities with shared workflows across various Uniphore applications on a single platform with embedded RPA.

  • Reduce agent onboarding time
  • Lower agent handling times
  • Increase up-sell and cross-sell opportunities
  • Improve agent performance and productivity
  • Minimize costly errors
  • Reduce repeat calls
  • Provide consistently exceptional customer service
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Genesys

The experiences you create are just as important as the products or services you sell—provide seamless experiences that consumers will remember, all with the ease and agility of Genesys‘ unified contact center platform.  

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Industries Supported

Retail

Uniphore you can orchestrate unique, omnichannel brand experiences at scale.

The new retail customer experience how humans + machines optimize the conversation and customers.
Financial Services

Uniphore makes it possible to understand customer needs and intentions.

Transformation in banking focusing on digital and customer experience.
Telecom

Uniphore brings true AI to the Telecom space.

Enhance Telecom customer experience and business outcomes through Conversational AI.
Healthcare

Support patients, care teams, employees, and providers—no matter the hour or channel.

A baby on a cell phone with AI powered analytics driving healthcare compliance and personalized CX.

See how we're transforming after-call work.

And how industry leaders are automating after call work with Uniphore

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Sources
  1. Genesys | https://genesys.com
  2. Uniphore | Press Release
  3. Genesys | https://www.genesys.com/explore/ai-journey/en/index.html