Intelligent decision support uses machine learning and reasoning to discover insights, find patterns and uncover relationships in data, automating the steps that humans would take if they could exhaustively analyze large datasets.
An intelligent decision support system (IDSS) utilizes artificial intelligence (AI) techniques in order to behave the way a human consultant would. From the initial gathering of relevant data to diagnostic interpretation of possible solutions, IDSS fully automates decision processes based on algorithmic success probability outcomes.
Intelligent decision support systems aid decision makers by performing tasks without the need for human intervention. IDSS integration benefits call centers by expediting customer service solutions and assisting agents in arriving at favorable outcomes. When a customer issue or question is raised, AI-powered IDSS can process the query against all similar entries in a database, arriving at a proven solution instantly.