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Digital transformation begins and ends with how you think about customer and employee data.
From quality assurance to identifying inefficiencies in your call center, a holistic view of voice and screen-based interactions during a call is required to truly understand and optimize the end-to-end customer journey.
Uniphore’s screen recording capability enables you to identify key areas of improvement, maintain compliance and gather rich analytical insights with synchronized playback of voice and video.
Screen-recorded calls can then be searched, replayed, exported and transcribed to support a number of use cases including training, auditing, quality assurance and employee performance and experience. Audio can also be suppressed to support PCI compliance.
Empower call center agents across customer service disciplines to maximize efficiency, enhance productivity and support compliance with screen recording.
Configure Conversa to screen record only a specific percentage of all calls captured on a random selection basis for storage and cost efficiencies.
Capture audio and screen recordings in sync to monitor call handling, improve customer satisfaction and support compliance.
The perfect application for searching large volumes of spoken audio, allowing you to replay conversations with your chosen search criteria.
Monitor and analyze real-time audio to support use cases, including training and coaching, fact verification, event reconstruction and more.
Utilize cutting-edge model training and data-labeling for accurate, enterprise-grade speech recognition and understanding.
Retain and archive calls, and embed complex data and compliance policies via 100% open APIs for complete governance of your voice data.
Learn what Uniphore can do for your business
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