Digital transformation begins and ends with how you think about customer and employee data.
From quality assurance to identifying inefficiencies in your call center, a holistic view of voice and screen-based interactions during a call is required to truly understand and optimize the end-to-end customer journey.
Uniphore’s screen recording capability enables you to identify key areas of improvement, maintain compliance and gather rich analytical insights with synchronized playback of voice and video.
Screen-recorded calls can then be searched, replayed, exported and transcribed to support a number of use cases including training, auditing, quality assurance and employee performance and experience. Audio can also be suppressed to support PCI compliance.
Empower call center agents across customer service disciplines to maximize efficiency, enhance productivity and support compliance with screen recording.