Leverage real-time screen and audio data.
Digital transformation begins and ends with how you think about customer and employee data.
From quality assurance to identifying inefficiencies in your call center, a holistic view of voice and screen-based interactions during a call is required to truly understand and optimize the end-to-end customer journey.
Uniphore’s screen recording capability enables you to identify key areas of improvement, maintain compliance and gather rich analytical insights with synchronized playback of voice and video.
Screen-recorded calls can then be searched, replayed, exported and transcribed to support a number of use cases including training, auditing, quality assurance and employee performance and experience. Audio can also be suppressed to support PCI compliance.