One of the world’s largest telecommunications providers needed to streamline their operations without compromising their focus on delivering superior CX. To do so, it would need to reduce its average handle time (AHT), its number of repeat calls and the time its agents spent on manual after-call work (ACW).
The solution: Uniphore’s U-Assist Aftercall. With U-Assist, the company was able to dramatically increase operational efficiency and reduce costs by accelerating the time-consuming call summary process with conversational AI and automation—creating a more consistent and positive customer and agent experience.
Download the case study to learn how Uniphore’s U-Assist solution helped the telecommunications leader cut AHT and ACW and optimize its CX operations with impressive results.
