)
Voiceprint biometrics technology recognizes voice patterns for frictionless verification of individuals such as agents, eliminating the hassle of manual authentication and increasing customer trust.
Also known as voice recognition, this security authentication process listens for vocal tonality tied to the user in order to authenticate their identity. Similar to face recognition and fingerprint authentication systems, voiceprint biometric authentication relies on unique tonal markers in order to offer seamless access to connected devices and programs.
Call centers benefit from the use of voice recognition software in order to combat fraud and increase customer confidence that the call is secure.