Uniphore is helping AmeriHealth simplify contact center operations with real-time agent assistance, task automation all in a unified agent desktop to boost efficiencies and health outcomes. We integrated 10+ core systems into a single unified application and replaced a legacy case management application. The now integrated case management drives improved process compliance and SLA management across the workforce. Â
Member 360 view, interaction history, alerts, care gaps, and next best action are all benefits of the Uniphore solution. Real-time agent assist guides customer service representatives through the entire interaction and now dispositioning and after call work are automated saving agents a significant amount of time.Â