Uniphore is helping AmeriHealth simplify contact center operations with real-time agent assistance, task automation all in a unified agent desktop to boost efficiencies and health outcomes. We integrated 10+ core systems into a single unified application and replaced a legacy case management application. The now integrated case management drives improved process compliance and SLA management across the workforce.
Member 360 view, interaction history, alerts, care gaps, and next best action are all benefits of the Uniphore solution. Real-time agent assist guides customer service representatives through the entire interaction and now dispositioning and after call work are automated saving agents a significant amount of time.