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TECHNOLOGY
Accelerate Customer and Employee Innovation with AI and Automation for Tech Companies
Boost productivity for customer-facing teams and streamline support with AI applications for CX and sales.
Meet the Challenges of Tomorrow’s Market.
Enterprises need an edge to keep pace in an increasingly dynamic and competitive technology market. Accelerate your digital transformation with Uniphore AI. Exceed customer expectations, drive revenue, and accelerate your digital transformation with next-generation AI solutions by Uniphore.
Realize value from data and see immediate benefits from AI and automation on day one.
UNIPHORE FOR HIGH TECH
Deliver better customer experiences
- Help customers help themselves
Enable customers to get instant help and resolve their most common questions by facilitating an easy self-service experience with simultaneous voice and visual guidance for minimal effort. - Resolve customers’ critical issues quickly
Equip agents with the tools, context and guidance to answer customer inquiries quickly and accurately, so customers can get on with their day. - Deliver a personalized customer experience
Leverage insights and critical moments during customer conversations, gather essential comments and analyze customers’ sentiments to provide a personalized experience. Uniphore’s generative AI creates a smoother, simpler customer experience through data mining and automation.
- U-Self Serve humanizes the self-service experience with intelligent virtual agents that understand, empathize, and resolve issues at scale.
- U-Assist empowers agents to provide better service, resolving customer inquiries faster and reducing average handle time.
- U-Analyze analyzes all customer interactions to discover intent and sentiment patterns, enabling you to optimize every point in the customer journey and build a responsive CX feedback loop.
TECHNOLOGY SOLUTION FOR EX
Turn agents into experts
- Accelerate agent onboarding Equip agents to hit the ground running with real-time guidance to navigate customer conversations, resolve issues on the spot, and automate tedious after-call work.
- Provide accurate answers faster Empower agents to find the information they need without searching through pages of content. Uniphore’s Knowledge AI unifies information from various data sources to provide agents with fast, accurate answers to customer inquiries.
- Prioritize critical conversations Help agents get back on the line more quickly. Generate call and chat summaries using real-time transcription and generative AI to capture disposition, key points of the conversation and actions taken during the interaction.
- Coach in real-time Real-time monitoring capabilities enable supervisors to intervene during live interactions to provide guidance or support when needed, enhancing agent performance in the moment.
- U-Assist boosts agent performance and productivity with real-time guidance and workflow automation.
- U-Analyze empowers agents with insights into their performance, offering both quantitative and qualitative assessments to drive improvement. Supervisors and quality managers gain a comprehensive view of agent performance through interactive dashboards, identifying key coaching moments and improvement opportunities.
TECHNOLOGY SOLUTION FOR SALES
Drive sales performance
- Capture real-time buyer intent signals Gain a competitive edge by decoding nonverbal cues and conversational insights during virtual meetings. Pinpoint content that moves the needle in live meetings and receive instant feedback to refine presentations and optimize sales interactions.
- Streamline meeting preparation, follow up and activity capture Empower sellers to engage effectively and advance deals with confidence. Eliminate the need to take notes, and update action items in CRM. With Uniphore’s AI copilot, every seller gains visibility into real-time buyer insights and precise post-meeting summaries.
- Gain complete visibility into every opportunity Understand sales methodology execution and effectiveness to identify blind spots in your sales process, critical deals and sales performance.
- Q for Sales improves sales effectiveness and guides revenue teams with AI-powered insights, offering clarity into sales performance analysis, sales strategies and customer insights.
“For any organization that is adding more and more sellers or constantly onboarding more customers. This is how you scale your sales and post-sales organization.”
Venkat Thiruvengadam, Founder and CEO at DuploCloud
Explore AI resources for technology
white paperA Strategic Approach to Intelligent Automation in B2B Technology Support
ReportUniphore’s Unique Approach to Conversational AI and Automation
BlogOptimizing B2B Tech Support with AI & Automation