DuploCloud is a software company that provides a no-code/low-code DevOps automation suite. Founded in 2016 by Venkat Thiruvengadam, an early engineer at Microsoft Azure, DuploCloud enables startups and SMBs to build and expand their product offerings.
For years, DuploCloud’s Founder and CEO, Venkat Thiruvengadam, rewatched sales calls in Zoom in order to coach his account executives. But as the business grew, so did the volume of sales calls. Thiruvengadam and his VP of Sales couldn’t keep up.
“Each meeting is one hour,” Thiruvengadam said. “You get to a point when you can’t go through old meetings. You can’t even go through transcripts once you’re having 10 meetings a day.”
Searching Zoom to find the right recordings was a time suck and a security issue. Thiruvengadam worried: “Is this a board meeting I’m giving them?”
There was a second issue, too: the post-sale handoff from AE to engineering was manual and time-consuming. DuploCloud needed a more efficient way to pass on information after the
DuploCloud’s growing frustration led them to explore Q For Sales as a solution to scale sales
coaching and improve the handoff process from sales to engineering.
Q allowed DuploCloud’s leadership to:
As a bonus, Thiruvengadam realized that Q was like a magic pill that sped up onboarding time.
“In our small org, we don’t have much formal documentation,” he says. “So we give them the
Q login, and Q gives them data.”
What began as a “hey, we’ll try this out” is now an essential part of DuploCloud’s tech stack.
“Q For Sales isn’t a nice-to-have solution,” Thiruvengadam says. “People need to have this. I mean, we survived without Q for the longest time, but that’s true for so many other things. We never had an iPhone before, but now it’s indispensable!”
Key benefits of DuploCloud’s Q for Sales deployment included:
Looking ahead, Thiruvengadam is eager to apply Q For Sales to his customer support team. “The power can be repurposed for many different use cases,” he says.
Sales Coaching, Sales Enablement and Sales Onboarding
Q for Sales
At Uniphore, we believe companies that best understand and take action on enterprise conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, knowledge AI, emotion AI and RPA (Robotic Process Automation) with a business user-friendly-UX in a single integrated platform to transform and democratize customer experiences across industries.
Uniphore’s AI-powered sales assistant provides real-time, data-driven insights into buyer engagement, sentiment and emotion as well as seller performance.