Massive spikes in call volume. An unexpected pivot to work-from-home models. Investment and budget cuts. The COVID-19 crisis has created intense challenges for customers, customer service and support operations, and agents. Customers need and want to talk to people more than ever for assistance, but they’re frustrated by longer hold times, slower resolutions, and agents who can’t quickly glean customers’ emotional state and address their needs.
In this webinar Ravi Saraogi, President APAC of Uniphore offers insights into how Uniphore is helping contact centers digitally transform with AI & Automation voice technology while ensuring customer’s desire to feel heard and have their queries seamlessly resolved is consistently being met.