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As more organizations embrace hybrid work models, the IT help desk is critical in empowering employees to work seamlessly across any location.
According to the Computer Weekly article, employees’ confidence in the IT help desk addressing their needs dropped to 25%. Further, 33% of help desk staff are not happy about the support they offer, requiring management action to prevent inefficiencies and attrition.
Join Lawrence Sathiaraj, Global Delivery Head at Tech Mahindra and Suhail Nair, Executive Director, Partner Relationships at Uniphore, as they discuss:
- How to sustain business continuity amidst changing workplace preferences?
- Why is conversational AI the foundation for transforming employee experiences?
- Actions required to elevate the performance of the help desk professionals
Access the session to uncover the steps to accelerate resolution times, improve effectiveness while boosting employee morale, and keep costs low.