Conversational Automation with Uniphore and Amazon Web Services (AWS)

Unlock the value of every conversation

Transform Customer Experience with Uniphore on AWS

As more companies are moving to the cloud for its agility, scalability, ease of management, and availability of new technologies, it’s important to choose a conversational AI and automation platform that is designed for use in the cloud.

Uniphore combines conversational AI, workflow automation, and robotic process automation (RPA) with a business user-friendly user experience (UX) in a single integrated AWS-based platform to transform and democratize customer experiences across industries. Uniphore on AWS offers better accessibility, usability, security and helps you leverage the elastic scalability of the cloud.

Uniphore’s Conversational Automation Enhances Amazon Connect on AWS

Amazon Connect is an easy-to-use omnichannel cloud contact center that helps you provide superior customer service. Out of the box, Amazon Connect lets you build reliable and inexpensive automatic calling services on AWS. Uniphore brings Amazon Connect to the next level by giving customers a better customer engagement platform with real-time agent guidance, shared flows and business logic, and multi-intent call categorization and disposition. With Uniphore on Amazon Connect, customers can dramatically reduce agent onboarding time, manual after-call work, and error rates—all while improving first contact resolution and the overall agent and customer experience.

Uniphore on Amazon Connect Gives You Full Flexibility on How You Optimize Your Call Center

Uniphore offers two key solutions on Amazon Connect – U-Self-Serve and U-Assist. U-Self Serve empowers customers to resolve issues through conversational self-service that’s always accessible and easy to use. U-Self Serve delivers 24/7 customer support while freeing up agents to focus on high-value work. U-Assist leverages the Amazon Connect integration to access real-time audio and agent events through Amazon’s Kinesis data stream which enable U-Assist’s in-call agent guidance and after-call work automation solutions. These products offer Amazon Connect users full flexibility in choosing where to start or continue optimizing their agent and customer experiences.

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Sources:
1 Amazon Connect https://aws.amazon.com/connect/