Public Safety Solutions
Drive efficiencies, streamline control room operations, and protect agent and citizen welfare.
Keep the mission on course with conversational AI and automation.
As the nerve center of most emergency services operations, the control room is awash with interactions.
Uniphore’s conversational AI and automation platform can help you uncover powerful insights from the resilient capture, real-time, and post call analysis of 100% of conversational data. Understand call drivers and trends, enhance compliance, transform agent and caller experience, reduce call volumes through the automation of non-emergency interactions, and build out more targeted coaching initiatives both in the control room and across the wider health and public safety field.
The adoption of conversational AI and automation has the ability to reduce response times for the emergency services by up to 35%.
As we continually strive to deliver the best member experience in our industry, our partnership with Uniphore has enabled PSCU’s contact center agents to have more interaction with members and spend less time on manual tasks
Rini Fredette, SVP Contact Center
Trusted by 70% of police forces and 50% of ambulance services in the UK
Solutions for Public Safety
High-quality
audio capture
Real-time audio and metadata capture for accurate transcription and analysis.
Automation of non-emergency processes
Accelerate resolution and elevate caller experience with the use of an intelligent virtual assistant.
Provide real-time
guidance to agents
Boost agent performance and productivity with call guidance and workflow automation.
Granular call
analysis
Improve call wrap up and understand call drivers for greater efficiencies and a deeper understanding of your callers’ needs.
Integration with Leading Applications
Get the most out of your conversational data. By providing 100% open access to voice and metadata captured from major telephony platforms, Uniphore empowers you to work seamlessly with applications of your choice, including Integrated Communication Control (ICCS), Case Management, Customer Relationship Management (CRM) and Computer-aided Dispatch (CAD) systems.
- 100%Of calls captured & analyzed
- 50%Reduction of call analysis time
- 60%Reduction in compliance issues
Transform your control room operations with Uniphore.
Key Benefits
- Capture real-time, high-quality voice for accurate speech recognition
- 100% open access to conversational data for analysis
- Search and replay audio for evidence and reconstruction
- Act on critical moments with multi-modal voice and visual guidance
- Highlight areas where agent coaching and support can be improved
- Enhance compliance and regulatory initiatives
- Identify vulnerable callers with tonal and sentiment analysis
- Promote interoperability with end-to-end voice capture and analysis
Learn what Uniphore can do for your business.
