Public Safety Solutions
Drive efficiencies, streamline control room operations, and protect agent and citizen welfare.
Keep the mission on course with conversational AI and automation.
As the nerve center of most emergency services operations, the control room is awash with interactions.
Uniphore’s conversational AI and automation platform can help you uncover powerful insights from the resilient capture, real-time, and post call analysis of 100% of conversational data. Understand call drivers and trends, enhance compliance, transform agent and caller experience, reduce call volumes through the automation of non-emergency interactions, and build out more targeted coaching initiatives both in the control room and across the wider health and public safety field.
The adoption of conversational AI and automation has the ability to reduce response times for the emergency services by up to 35%.
As we continually strive to deliver the best member experience in our industry, our partnership with Uniphore has enabled PSCU’s contact center agents to have more interaction with members and spend less time on manual tasks
Rini Fredette, SVP Contact Center
Trusted by 70% of police forces and 50% of ambulance services in the UK
Solutions for Public Safety
Integration with Leading Applications
Get the most out of your conversational data. By providing 100% open access to voice and metadata captured from major telephony platforms, Uniphore empowers you to work seamlessly with applications of your choice, including Integrated Communication Control (ICCS), Case Management, Customer Relationship Management (CRM) and Computer-aided Dispatch (CAD) systems.
- 100%Of calls captured & analyzed
- 50%Reduction of call analysis time
- 60%Reduction in compliance issues