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Resources

  • BlogFeb 21, 20243 min read

    How an Open Approach to Compliance Can Save Time and Money

    Compliance is an essential part of customer service, particularly within highly regulated industries such as healthcare and financial services. It ensures customers are informed of their rights and aware that their call may be recorded for a variety...

  • Analyst ReportsFeb 13, 2024

    IDC Profiles Uniphore’s Unique Approach to Enterprise-Scale AI

    IDC Profiles Uniphore’s Unique Approach to Enterprise-Scale AI In the IDC vendor profile, Uniphore1 , IDC analyst Hayley Sutherland analyzes Uniphore’s complete product suite, highlights Uniphore as a significant player in the conversational...

  • BlogFeb 7, 20243 min read

    Beyond Cost Reduction: Using Automation to Achieve Strategic Business Outcomes

    By: Vijai Shankar, VP – Product Marketing While everyone is anxious to see a return to normalcy in their work and home lives, that doesn’t mean that they want customer service to return to pre-pandemic standards. Problems such as long wait...

  • BlogFeb 6, 20244 min read

    How It Works: Getting AI-Ready Data from Enterprise Recordings

    Before we get into the nuts and bolts of how enterprise recording works, we need to address why businesses need it. Today, customers are interacting with enterprises across a wider range of channels than ever before—most of which are now...

  • BlogFeb 1, 202411 min read

    7 Ways to Fine-Tune Your After-Call Work Strategy

    What is After-Call Work? Aftercall work (ACW) describes the actions an agent needs to take after interacting with a customer. Common ACW activities include logging why the customer got in touch, the outcome of the interaction, updating company...

  • BlogJan 25, 20244 min read

    Meet Andreas Stolcke, Distinguished AI Scientist

    It’s no secret that Uniphore has a knack for attracting the best and brightest minds in the tech industry. In fact, our talent-nurturing workplace recently earned us the highly coveted Great Place To Work® Certification™ in both the U.S. and in...