On July 27, 2021, Uniphore and Jacada signed a definitive agreement according to which the two teams will become one.
We are poised to democratize AI and automation, so citizen developers can collaborate with developers and data scientists to make the world of CX better for everyone, with clicks not code. We look forward to taking you on this journey with us as we innovate customer experience at record speed. Read on to learn what this exciting development means for the industry—and for your organization.
Why Is It Hard to Deliver Great CX Today?
Almost everyone recognizes the importance of customer experience. However, even in 2021, effortless customer experience remains an illusive goal. In fact, only 12% of businesses score highly on the NPS scale.
With the promises of how AI and RPA can help deliver a great customer experience, you’d think that those adopting AI and robotic automation would be more successful in winning the hearts and minds of their customers. This is not the case, at least when we look at the NPS scale, according to NTT’s global customer experience benchmark.
| 2020 Global Customer Experience Benchmark
When contact center leaders are asked what prevents them from running their dream contact center operation, they cite the same reasons year after year: lack of technology integration and lack of budget.
Below is a snapshot of the customer experience tech stack as it becomes richer and more diverse each year. How on earth could one organization have enough budget to integrate these technologies for an effortless customer experience?
How to Innovate Your Customer Experience Using Advanced AI and Low Code Automation
These three steps can help you close the CX Performance Gap and advance from the 82% of businesses that aspire to differentiate on CX to the 12% who actually do. By reducing the cost of running experiments and improving the speed and quality of experimentation with advanced AI and low-code no-code automation, you too can make every experience a great experience.