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How to Boost Contact Center Productivity?
Unify the Contact Center Agent Desktop and Automate Processes
Allison Garretson, Senior Vice President of Operations & Customer Experience.
The General Automobile Insurance Services, Inc., or simply The General, is a licensed insurance agency that is a subsidiary of PGC Holdings Corp., that focuses on providing auto insurance to customers in the United States.
The Jacada client sought a solution to optimize their contact center operations for both their customer service representatives and their customers. The General engaged Jacada to simplify the contact center agent desktop and automate mundane tasks.
The General has realized great operational savings with the deployment of an automated and unified workspace for their customer service representatives. The client team has become self-sufficient in identifying opportunities, designing, and implementing enhancements to their unified desktop.