Call Summary
Help agents reduce wrap-up time and get back to what matters:
the customer
U-Assist summarizes every call and chat interaction, accurately capturing customer intent, steps taken for resolution, and conversation outcome.
Boost agent efficiency
Increase reporting accuracy
Reduce customer wait time
Auto Summary
At a Glance
Generate summaries for every call and chat interaction
Post-conversation tasks inflate average handle time and customer wait time. Reduce the strain on agents and save valuable time by automating conversation summaries.
Automatically capture disposition and conversation details
Capture vital data such as customer issue, follow-up steps required, and other key takeaways to ensure accurate, consistent summary reports.
Create summaries for concurrent chat conversations
When agents handle more than one chat at a time, it’s difficult to keep track of all the details. Help agents manage multiple chats more effectively by automatically summarizing concurrent chats.
Seamlessly integrate with the systems you use
Conversation transcript, call activity, and summary automatically display in your CRM, so agents are spared from performing redundant tasks.
Generate summaries for every call and chat interaction.
Post-conversation tasks inflate average handle time and customer wait time. Reduce the strain on agents and save valuable time by automating conversation summaries.
Automatically capture disposition and conversation details.
Capture vital data such as customer issue, follow-up steps required, and other key takeaways to ensure accurate, consistent summary reports.
Create summaries for concurrent chat conversations.
When agents handle more than one chat at a time, it’s difficult to keep track of all the details. Help agents manage multiple chats more effectively by automatically summarizing concurrent chats.
Incorporate auto-summary as part of your technology stack.
Uniphore’s auto-summarization feature integrates with your existing contact center platform and third-party solutions for a seamless agent experience.
Driving Business Impact
20%
Reduction in average handle time
80%
Reduction in agent errors
50%
Reduction in agent onboarding time
Auto-Summarization by U-Assist
Uniphore’s auto-summarization feature is part of the U-Assist real-time agent guidance solution. Built on the X platform, U-Assist amplifies agent performance through dynamic prompts, AI-sourced information and workflow automation.
