AI Notetaker: Automate & Summarize Your Meeting Notes

Streamline after-call work with automated summaries powered by Conversational AI and Generative AI.

Help agents reduce wrap-up time and get back to what matters:
the customer

U-Assist summarizes every call and chat interaction, accurately capturing customer intent, steps taken for resolution, and conversation outcome.

Boost agent efficiency

Increase reporting accuracy

Reduce customer wait time

Auto Summary At a Glance

Generate summaries for every call and chat interaction

Post-conversation tasks inflate average handle time and customer wait time. Reduce the strain on agents and save valuable time by automating conversation summaries.

Automatically capture disposition and conversation details

Capture vital data such as customer issue, follow-up steps required, and other key takeaways to ensure accurate, consistent summary reports.

Create summaries for concurrent chat conversations

When agents handle more than one chat at a time, it’s difficult to keep track of all the details. Help agents manage multiple chats more effectively by automatically summarizing concurrent chats.

Seamlessly integrate with the systems you use

Conversation transcript, call activity, and summary automatically display in your CRM, so agents are spared from performing redundant tasks.    

Generate summaries for every call and chat interaction.

Post-conversation tasks inflate average handle time and customer wait time. Reduce the strain on agents and save valuable time by automating conversation summaries.

Automatically capture disposition and conversation details.

Capture vital data such as customer issue, follow-up steps required, and other key takeaways to ensure accurate, consistent summary reports.

Create summaries for concurrent chat conversations.

When agents handle more than one chat at a time, it’s difficult to keep track of all the details. Help agents manage multiple chats more effectively by automatically summarizing concurrent chats.

Incorporate auto-summary as part of your technology stack.

Uniphore’s auto-summarization feature integrates with your existing contact center platform and third-party solutions for a seamless agent experience.

Driving Business Impact

20%

Reduction in average handle time

80%

Reduction in agent errors

50%

Reduction in agent onboarding time

Auto-Summarization by U-Assist

Uniphore’s auto-summarization feature is part of the U-Assist real-time agent guidance solution. Built on the X platform, U-Assist amplifies agent performance through dynamic prompts, AI-sourced information and workflow automation.

U-Self Serve in Action

Summary key features

Auto summarization for call and chat
Auto capture disposition and entities
Concurrent chat summarization
View, edit, regenerate summaries
Add multiple intents

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