Better complaints management can drive serious ROI

Build consumer trust and generate real value with AI-powered insights and analysis. 

Man holding a credit card while speaking on the phone, possibly conducting a financial transaction related to complaints management, with laptop and icons suggesting online communication and secure payment.

According to the Consumer Financial Protection Bureau (CFPB), 94% of complaints filed with the agency were previously brought to the attention of the original financial institution. That number represents a serious—and costly—breakdown in how banks manage their customer complaints. Mismanaged complaints can cost financial services companies a lot more than a lost customer—it can expose the company to legal or regulatory enforcement action as well as reputational damage. 

Did you know?

From October 2021 to September 2022, the CFPB reported:


Consumer complaints


In civil penalties issued


Enforced actions

With Uniphore’s conversational automation solutions, financial services companies can move towards an ecosystem of complaints prevention. By leveraging conversational AI and automation, banks can dramatically improve complaint resolution, promote trust and confidence in their institution and increase compliance with regulatory rules and guidelines. 

Want to learn more?

Download our eBook, Banking on Trust: A Guide to Leveraging Customer Complaints for Value Creation.