Tech Mahindra and Uniphore:

Conversational Automation

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. Uniphore and Tech Mahindra jointly create exceptional customer experiences and improve service outcomes by supporting customer service automation.

Problems We Solve

Uniphore and Tech Mahindra solve customer service challenges through Quality Automation Pov. Post-call analytics generate process, performance, and outcome benefits.

Problem: Many companies monitor as little as 1% to 2% of their overall call volume.

Solution: 100% of calls are monitored with automated analysis

Problem: Supervisors only offer help after an agent falls short.

Solution: Skills Gap Assessment supports proactive coaching

Problem: Agent performance assessments vary by supervisor.

Solution: 100% of calls are monitored with automated analysis


Problem: Generating reports manually is time-consuming and error-prone and requires data analytics expertise.

Solution: Analytics Driven Reports Use AI to generate insights on:

  • 100% of calls
  • For 360° experience improvements

Business Benefits

Uniphore and Tech Mahindra offer conversational service automation solutions that complement each other, making agents’ job easier and enhancing customer experience.

Across industries, Tech Mahindra AI Speech solution led to customer experience improvements, including:

60%

to

80%

Quality Process Automation

10%

to

20%

Quality Process Automation

10%

to

15%

Quality Process Automation

Tech Mahindra: Connected World.
Connected Experiences

Uniphore and Tech Mahindra solve customer service challenges through Quality Automation Pov. Post-call analytics generate process, performance, and outcome benefits.

Tech Mahindra has:

$5.1B in revenue1
1,123 customers1
141,000+ employees in 90 countries1
2008

Established in 2008

300

Over 300 employees

$140M

Received $140M in3
Investment in 2021

Uniphore: Where every conversation is truly heard and understood.

Uniphore delivers a customer service solution that automates conversations, predicts sentiment, summarizes, and ensures promises are kept.

Uniphore has earned awards from some of the top technology research and consulting companies, including:

IDC Logo
...and more!

Industries Supported

  • Use AI to drive measurable and sustainable improvement in customer satisfaction and loyalty
  • Automate journeys such as bill paying, service inquires, upgrades, and others to deflect calls while improving the customer experience
  • Automate after-call work for high-value-journeys, such as opening new accounts, to shorten average handle time and call wait times

Get Your Copy Discover more ways to enhance telecom services with AI and automation. Read the Uniphore Telecom Playbook.

  • Use AI to diagnose, treat, and deliver clinical services remotely
  • Raise the service quality bar by automating mundane processes
  • Automate patient journeys, such as doctor appointment booking, triage, and emergency case escalation
  • Resolve FAQs while improving the patient experience
  • Resolve FAQs while improving the patient experience

Check out the blogLearn more about how Uniphore helps healthcare organizations by reading the blog “Benefits of Conversational AI in the Healthcare Sector”.

30%
Decrease in customer effort1
20%
Improvement in hold times1
50%
Reduction in after call work1
15%
Increase in sales effectiveness1
  • Transform their operations, bring innovation, drive profitability, and optimize resources
  • Use conversational AI and natural language processing (NLP) to deepen customer relationships and overcome competitive challenges
  • Improve banking customer outcomes with after-call work automation
  • Acquire new customers and deepen existing relationships by predicting customer intent, offering self-service options, reducing friction in customer journeys, and augmenting agent capabilities

Access the blog Find out more about the role of conversational AI in finance. Read the blog “How Conversational AI Is Redefining the Financial Services Industry.”

Partnering for Intelligent Customer Service

Uniphore and Tech Mahindra have joined together to transform customer services and to ensure that every customer has a voice.

Uniphore Conversational Service Automation platform uses AI to hear what service agents might miss, including emotion and intent.

Tech Mahindra’s digital transformation, consulting, and business re-engineering services ensure that your organization is best positioned to adopt the latest innovations in customer experience.

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Reach out to us to find out how
Uniphore and Tech Mahindra
can transform your customer
experience