Tech Mahindra and Uniphore:
Conversational Automation
The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. Uniphore and Tech Mahindra jointly create exceptional customer experiences and improve service outcomes by supporting customer service automation.
Problems We Solve
Uniphore and Tech Mahindra solve customer service challenges through Quality Automation Pov. Post-call analytics generate process, performance, and outcome benefits.
Problem: Many companies monitor as little as 1% to 2% of their overall call volume.
Solution: 100% of calls are monitored with automated analysis
Problem: Supervisors only offer help after an agent falls short.
Solution: Skills Gap Assessment supports proactive coaching
Problem: Agent performance assessments vary by supervisor.
Solution: 100% of calls are monitored with automated analysis
Problem: Generating reports manually is time-consuming and error-prone and requires data analytics expertise.
Solution: Analytics Driven Reports Use AI to generate insights on:
- 100% of calls
- For 360° experience improvements
Business Benefits
Uniphore and Tech Mahindra offer conversational service automation solutions that complement each other, making agents’ job easier and enhancing customer experience.
Across industries, Tech Mahindra AI Speech solution led to customer experience improvements, including:
60%
to
80%
Quality Process Automation
10%
to
20%
Quality Process Automation
10%
to
15%
Quality Process Automation
Tech Mahindra: Connected World.
Connected Experiences
Uniphore and Tech Mahindra solve customer service challenges through Quality Automation Pov. Post-call analytics generate process, performance, and outcome benefits.
Tech Mahindra has:
$5.1B in revenue1
1,123 customers1
141,000+ employees in 90 countries1
2008
Established in 2008
300
Over 300 employees
$140M
Received $140M in3
Investment in 2021
Uniphore: Where every conversation is truly heard and understood.
Uniphore delivers a customer service solution that automates conversations, predicts sentiment, summarizes, and ensures promises are kept.
Uniphore has earned awards from some of the top technology research and consulting companies, including:
...and more!
Industries Supported
Partnering for Intelligent Customer Service
Uniphore and Tech Mahindra have joined together to transform customer services and to ensure that every customer has a voice.
Uniphore Conversational Service Automation platform uses AI to hear what service agents might miss, including emotion and intent.
Tech Mahindra’s digital transformation, consulting, and business re-engineering services ensure that your organization is best positioned to adopt the latest innovations in customer experience.
