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The tech industry has entered the age of artificial intelligence. According to IDC research, the primary AI application being explored or implemented is in Customer Service & Support, highlighting the growing role of AI in enhancing customer experience and operations.
Our recent GenAI and C Suite Surveys revealed the top three outcomes executive teams want to achieve in the next 18 months are Productivity, Customer Engagements and New Business Models. Reaching these outcomes requires a three-wave approach, focusing on:
Efficiency Gain and Cost Reduction Time
Customer Engagement and Experience
Innovation in Business Models
Join leaders from Uniphore, IDC, Altruist, John Clements Consultants Inc. and more on April 18, 2024, from 11:30 a.m. to 1 p.m. IST for an in-depth discussion on:
Alex Koshy With over 19 years of experience, Alex is a seasoned CX, EX, and DX leader. His tenure at industry giants like NICE and Automation Anywhere showcases his prowess in pivotal sales roles. Recognized as a thought leader, he collaborates closely with C-Suite executives, driving transformative initiatives. Alex's strategic insights consistently enhance customer experiences, elevating global brands. He's not just a sales leader but a catalyst for innovation, propelling organizations towards success in the digital era.
President and CEO, John Clements Consultants Inc.
President and CEO - Carol Dominguez, President and CEO of John Clements Consultants, Inc., leads a prominent recruitment and HR services firm in the Philippines, driving growth through technology, talent development, and strategic alliances. Renowned for promoting the Philippines as a top outsourcing destination, she prioritizes enhancing English proficiency and leadership skills, drawing from global best practices. Under her guidance, the company has partnered with esteemed institutions like Harvard Business Publishing, offering premier talent development solutions. Carol's commitment to excellence is demonstrated through her certifications as a Zenger Folkman Extraordinary Leader Facilitator and Executive Coach. Recent expansions include partnerships with international firms like Persol, facilitating recruitment services for Japanese companies, and showcasing her extensive global trade finance and strategic leadership expertise.
Associate Vice President
at IDC
Leads BDA, AI, blockchain, and Web3 research in Asia/Pacific, leveraging 20+ years of IT services experience. With a master's in communication systems engineering, she specializes in data engineering and cloud platforms.
AVP & Quality Leader-APMEA, Global Quality Leader - Consumer, Transformation Head - Philippines at Wipro
Amit Kale, a seasoned leader with 20+ years in IT and ITES, holds engineering and MBA degrees from NIT Nagpur and IMT Ghaziabad. At Wipro, he manages three key portfolios for the DOP service line: Global quality & process excellence for diverse verticals like Telecom, Retail, CPG, New age, and Travel. He also heads process excellence for APMEA markets and leads transformation for the Philippines. Certified lead black belt in Lean Six Sigma, COPC, eTOM and ITIL, Amit drives value creation leveraging LSS, Automation, Analytics and AI. His strategic vision spans continents, propelling Wipro and its clients to new heights.
VP of Strategy, Analytics, & Data Science at Mashreq Bank
Rahul Otawat is the visionary VP of Strategy, Analytics, & Data Science at Mashreq Bank, a leader across multiple banking sectors. With 15 years of global banking prowess, Rahul has trailblazed in Retail, Wealth, Transactional, and Challenger Banking, showcasing his versatility and broad expertise.
At the helm of analytics for six dynamic banking verticals, Rahul orchestrates AI-driven strategy, modelling, and digital engagement, cultivating enhanced customer experiences and operational excellence. A maestro of technology, he innovates with finesse, wielding cutting-edge tools like SAS, Python, Azure, and machine learning to sculpt the future of banking.
With visionary insights, Rahul isn't just shaping the future – he's leading the charge.
CEO , Altruist Technologies Pvt Ltd
Makesh Sankaran is a seasoned BPO expert with vast experience spanning Adventity, Allsec, Karvy, Armsoftech, and Fusion BPO services. With a background in engineering, he prioritizes digital transformation at Altruist, focusing on enhancing customer experiences with AI solutions. He emphasizes the importance of employee engagement, believing that a happy team leads to better results efficiently.
Global Voice of CX | Customer Experience Journalist
Dennis Wakabayashi, celebrated as The Global Voice of CX, orchestrates international media properties that bridge continents and cultures, uniting a vast audience of over 176,000 professionals in customer experience. His diverse offerings, including The CX Tea Show, The CX Hall of Fame, Experience Update Show, and CX In The Wild, present a rich tapestry of global perspectives, featuring renowned guests and leading brands from across the globe.