IDC Report: AI and Cloud Migration are Creating the Contact Center of Tomorrow

cloud computing

The modern contact center is evolving. More companies are migrating to the cloud and adopting conversational artificial intelligence to future-proof their operations and secure a competitive edge over their peers. In its latest report, “Using AI and Cloud to Empower Agents: The Rise of the Modern Contact Center”, IDC explores how contact centers and contact center as a service (CCaaS) providers are leveraging today’s next-generation AI capabilities to scale operations, empower agents and improve the customer experience.

In this report, you’ll see how cloud-based conversational AI is being used to:

Cloud Migration Alone Isn’t Enough

Learn why conversational AI is critical to cloud migration success.