AI implementations–from emotional AI to conversational automation–are among the most exciting and useful customer service tools available today. With more businesses investing in digital initiatives in the wake of the global pandemic, demand for AI tools is on the rise. However, the best AI implementation is only as good as the strategy behind it. To create a truly effective digital experience, businesses must first identify the customer service AI use cases they want to target.
Let’s get into the top customer service AI use cases and what they can do for your business.
Top Tier AI Use Cases
The following AI implementations tend to have the biggest and fastest returns and are relatively easy to roll out. They cover multiple areas and address overarching customer service for a smoother experience, and they are documented to improve customer satisfaction across industries.
Second Tier AI Use Cases
These customer service AI use cases tend to be more specialized, targeting precision-based gains based on organizational needs. Businesses prioritizing information security and customer-centric personalization in particular can see significant ROI with these AI applications.
Third Tier AI Use Cases
Customer service AI use cases at this level are much more granular and are designed to focus on areas of business optimization.
Fourth Tier AI Use Cases
Fourth tier AI use cases are highly detailed and are designed to drive incremental increases in operational efficiency.