Customers and businesses that purchase new software have numerous ways of activating their product or service. Many customers prefer to call and activate products.
Mobile callers are offered the option to use their smartphone for a faster experience. Those who opt in receive a text message with a link to a micro interaction that steps them through the activation process and enables them to provide the required information without having to speak to a call center agent.
Certainly, callers always have the option of seeking live assistance and the ability to do so without having to repeat themselves.