Use the #1 product for multimodal virtual agents
65% of customer interactions that start on digital channels end up being resolved in an agent-led channel. Boost digital adoption by leveraging an intelligent virtual agent that tracks which digital assets your customers have used and promote those that maximize self-service success. Identify points of self-service failure and unearth opportunities for automation, even as you help customers in real-time with guided self-service, so that they don’t have to repeat themselves ever again.
Talking, Texting, or Tapping. Every modality has its limitations. Every customer has their preferences which change from time to time. Unleash the power of multiexperience with a multimodal assistant that adapts to your customers’ engagement style. They simply tap, text, and talk and the assistant responds. Now, that’s an effortless customer experience.
You know your customers are expecting to easily switch channels and benefit from a connected customer journey.
43.7% of organizations say that their digital channels aren’t used effectively by customers, because customers aren’t aware that relevant solutions are available via digital self-service. So, it is not sinister to guide your callers to your best digital assets using a visual IVR. In fact, our experience shows that you can not only boost self-service rates, you can also boots NPS scores by 5 to 50 points when you guide callers to effortless digital self-service.
Understand your customers in over 100 languages as they text or talk. Assist your customers in real-time with intelligent virtual agents built in our no-code designer and industry-leading conversational AI — intent recognition, entity capture, sentiment analysis, speech synthesis, cognitive search and more. Blended to suit your unique needs and budgets.
Customer Assist runs on Uniphore Interact, the only low code automation platform purpose-built for contact centers.
Trusted by contact centers in Fortune 500 enterprises, Uniphore packs the power of the best conversational AI, contact center RPA and next best action guidance in a single low-code contact center automation platform.
Guide Your Customers with Multiexperience.
* Contact Uniphore for details