Skand Bhargava, Practice Director
Callers are presented with an option to explore a visual menu on their smartphone. Besides provide a web version of the existing IVR, the visual menu quickly directs customers to relevant digital assets on the website, and connects customers to contact center agents when needed.
Callers can also engage digitally while they speak to contact center agents by leveraging multimodal and omnichannel engagement over video and voice channels simultaneously.
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Join us online for Uniphore Converse 2022 on March 1 @ 8:00 am PT.