As companies adapt to automation, learn how AI and automation are transforming customer service to improve efficiency and...
Know how Conversational Service Automation helps organizations to understand real-time conversations & voice of the...
The digital voice-enabled assistant may not be an alien term for you after all these talks about Data Analytics, Artificial Intelligence and Machine Learning going on in the industry. These voice-based virtual assistants have in fact captured the...
What we see today as a booming industry that is totally focused on technological advancements started its journey way back in the 1980s with standalone PCs. The banking industry then migrated to LAN (Local Area Network) connectivity. Later,...
The new age customer is interacting more with brands than ever before, with expectations of support keeping pace. Over 77% of consumers polled in the 2016 Microsoft State of Global Customer Service Report said they favored brands offering proactive...
17.2M debit and credit cards reissued by 58 institutions, costing $172M, after a major data breach at a top American retail...
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