Providing personalized customer service experiences across industries and product types are no longer a novelty but crucial to maintaining excellent customer relationships. In today’s digital-first world, customers are increasingly connecting with...
Telecom is a tough industry to crack with high capital expenditure, longer gestation periods, demanding customers, and falling average revenue per user (ARPU). There is a constant need to play catch up with each new generation (3G/4G/5G) of services...
Just recently, I inadvertently realized that having a savings bank account with one of the biggest banks won’t necessarily assure me of better customer service. Case in point, my bank issued credit card had just expired, and a new card was due....
As a brand do you feel you are truly listening to your customers and their voice? Are you able to reach your customers who are communicating across channels – contact centers, social media, web chat, online forums, review sites, messaging...
Banking industry has come a long way. Today, it is focusing on technology-intensive solutions to improve and optimize its functioning, revenues, customer experience etc. The entire industry is in a digital transformation mode and few things are the...
The digital voice-enabled assistant may not be an alien term for you after all these talks about Data Analytics, Artificial Intelligence and Machine Learning going on in the industry. These voice-based virtual assistants have in fact captured the...
Don’t miss your chance to learn how to drive revenue and customer retention from key industry analysts and executives.
Join us online for Uniphore Converse 2022 on March 1 @ 8:00 am PT.
