Telecom is a tough industry to crack with high capital expenditure, longer gestation periods, demanding customers, and falling average revenue per user (ARPU). There is a constant need to play catch up with each new generation (3G/4G/5G) of services...
Just recently, I inadvertently realized that having a savings bank account with one of the biggest banks won’t necessarily assure me of better customer service. Case in point, my bank issued credit card had just expired, and a new card was due....
As a brand do you feel you are truly listening to your customers and their voice? Are you able to reach your customers who are communicating across channels – contact centers, social media, web chat, online forums, review sites, messaging...
The digital voice-enabled assistant may not be an alien term for you after all these talks about Data Analytics, Artificial Intelligence and Machine Learning going on in the industry. These voice-based virtual assistants have in fact captured the...
What we see today as a booming industry that is totally focused on technological advancements started its journey way back in the 1980s with standalone PCs. The banking industry then migrated to LAN (Local Area Network) connectivity. Later,...
The new age customer is interacting more with brands than ever before, with expectations of support keeping pace. Over 77% of consumers polled in the 2016 Microsoft State of Global Customer Service Report said they favored brands offering proactive...
