U LogoEnterprise AI for Customer &
Employee Experiences
Q LogoConversational
Intelligence 2.0

Featured Resource

Resource Hubs

Uniphore's U Product suiteContact Center Q for Sales LogoB2B Sales

The Future of Enterprise AI

Learn more

IDC Profiles Uniphore’s Unique Approach to Enterprise-Scale AI

Learn more

Uniphore Demo Days - Live 30-minute demo and Q&A

Register today

Stop Writing Job Aids.
Guide your employees on-the-job.
On any task.

Try the #1 agent assistance & call center scripting software

Get a Demo

"A Visual Drag and Drop interface enables business analysts, senior agents and product owners to quickly create, modify, test and deploy call flows or establish layouts, change roles, rules and privileges -- without the need for IT support."

Priceline logo featuring the company name in bold white letters on a green background, designed for call center scripting.

Trusted by Global Brands

Computer screen displaying multiple open windows with blurred content, with sticky notes showing passwords attached to the monitor, showcasing a Customer Service Software interface.

Oh, We Get It

Forrester predicts 80% of agent desktop actions are ready for automation. But before you task your unattended bots to do ‘attended work’, proceed with caution…
Get a Demo

...not all bots are created equal

The Uniphore Difference

Illustration of a laptop with a "call center scripting" dialog box on the screen, set against a background featuring a rocket launch and abstract elements.

Build Guided Flows, Not Just Knowledge Articles.

Subject matter experts, agents, trainers, product managers, and supervisors can create guided workflows with clicks — not code — and publish them in real-time to your agents. With full support for integrating with your applications, our rules engine, and built-in language translation, can dynamically change to perfect every customer interaction.
Get a Demo

Call center scripting that does not sound scripted

Guide your novice and experienced agents on any customer interaction. Help them handle objections on a sales or fundraising call, comfort an anxious customer, comply with industry regulations and company best practices. Do it all with a guided workflow that automates decisions and tasks, so that your agents focus on your customers. 
Get a Demo
Illustration of two people interacting with a large computer screen, displaying call center scripting, including "back" and "next" buttons, set against a background of gears and speech bubbles.
Illustration of a person sitting on a large checkbox, interacting with laptop screens displaying various digital task and call center scripting symbols, emphasizing task management and technology.

Next Best Action to next issue avoidance

Personalize the customer interaction at scale by leveraging insights from several back-end systems. Orchestrate processes and systems, manage follow-up tasks and more using available APIs and robotic process automation, in an easy-to-use visual designer.
Get a Demo

Make Knowledge Actionable. Not Just Searchable.

You may have spent years writing documents, job aids and maintaining your knowledge base. But your agents only have seconds, if any, to find the right job aid or piece of information that might help them on a customer interaction. Spare them the time and effort, and boost FCR by helping your agents just in time. Design your guided workflows so that they bring the right knowledge and insight to the agents at the right time.  
Get a Demo
Illustration of two people discussing over a large computer screen, surrounded by icons like gears and speech bubbles, conveying digital interaction or call center scripting.
Illustration of a smartphone and a laptop displaying a call center scripting application, surrounded by cityscape silhouettes and large leaves.

Omnichannel Context. Pause & Resume Interactions.

Your customers hate it when they are asked for the same information. Help your customers continue a self-service interaction as they begin engaging your agents. Offer complete context of the customer’s journey prior to the call or chat interaction, so that agents can pick up where customers had paused. Save AHT and boost NPS.
Get a Demo

Boost Agent Engagement & productivity like A maniac

Yes, you read that right. When it comes to employee engagement, one size doesn’t fit all. Learn why some employees abandon guidance tools while the rest are successful. Run experiments, examine heat maps and other reports generated from detailed audit data and continuously improve your agent productivity KPIs.  

Get a Demo
A graphic illustration of a person analyzing call center scripting metrics on a detailed digital dashboard with various charts on a computer screen.

Customer Service Automation in Action

Priceline.com

  • Customers call in to cancel bookings and get refunds even when they’re sometimes ineligible
  • Contact Volume up by 40% (COVID)
  • Business made changes to agent tools in real-time to resolve requests.

Boost FCR even on difficult calls

Telefonica O2

  • SMEs built technical troubleshooting tools used by Tier 1 Agents.
  • 25% Decrease in Repeat Calls.
  • 50% Decrease in Escalations to Tier 2 Agents
  • 40 Sec AHT Reduction.

Help Tier 1 Agents drive fcr

Boscov's

  • Retailer automates low-value requests using Use Cases: Store Locator, Employee Locator, Operating Hours
  • Solution Highlights: Serve use cases on IVR & Agent Desktop. Manage rules and assets in one designer.
  • Automated triage saves agents time and effort.

Automate low value interactions

Start for free*
Launch in 24 hours.

Guide Your Employees to Excellence.
*Contact Uniphore for details

Get it right.
Pay as you go.

Launch and iterate with Agility.
Add scope and sophistication. 

Assist your employees.
At scale.

Plan for relentless improvements with Customer Service Automation Software.

1 Day - 4 Days - 4 Weeks
Rinse & Repeat
Request a Demo
Search