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Our promise, though, is very simple – for us automation starts with RPA – responsible process automation – no pun intended.
Uniphore clients have done it all and you can too when you resolve to streamline complex customer interactions, not only simple interactions.
Eliminate more than 90% of human error by automating mundane tasks using RPA. Jump in with real-time agent assist when your agents are about to make a mistake. Prevent the issue and train them to become better agents all at once, when it matters most. Avoid the next issue in the customer’s journey by helping your agents manage customer expectations after a critical event such as a new claim, purchase, or billing change. Deliver proactive and personalized customer service to manage exceptions and avoid calls. Reduce customer effort with a fully connected omnichannel customer experience.
See how these Uniphore clients automate the flow of knowledge, not only the flow of data and processes.
Make the agent experience so simple and instructive that you can cut 75% of your classroom training and onboarding time. Reduce AHT by automating mundane tasks using an RPA bot. Let the bot copy paste and generate automated notes for the agent, so that your agents can focus on the customer interaction. When your efforts to avoid the next issue or call don’t work quite as expected, and when you simply need to deflect a call to a digital channel, do so in the most graceful manner possible with the industry leading Visual IVR.
With Uniphore, you can cut costs and boost NPS at the same time because, when we get to the drawing board, we start with the user experience, not the AI or automation technology.
Harmonize existing systems and elevate your CX game at the same time. Stop building separate code bases, toolkits and development teams for each channel and modality in which you engage your customers. Keep your expertise, break down those silos, automate your process once, build multiexperience using the same toolkit in a no-code designer, powered by low-code automation and RPA capabilities. Run A/B tests, test your hypotheses and boost customer and agent adoption of your solutions. To lead in this digital era, build on AI middleware, not human middleware.