Uniphore Technologies Inc, a Chennai-based speech recognition solutions company has launched version 2.0 of its speech analytics software solution, U-Analyze.
U-Analyze enables contact centers drive critical business goals by analyzing existing speech data to identify trends, predict outcomes and prescribe business process improvements.
The solution provides real-time actionable business insights, measuring and continuously improving agents’ knowledge, demeanor, sales skills and adherence to processes and policies…Read more
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