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Leadership Conversation

  • BlogFeb 7, 2024

    Beyond Cost Reduction: Using Automation to Achieve Strategic Business Outcomes

    By: Vijai Shankar, VP – Product Marketing While everyone is anxious to see a return to normalcy in their work and home lives, that doesn’t mean that they want customer service to return to pre-pandemic standards. Problems such as long wait...

  • BlogOct 5, 2021

    Digitization’s Role in Helping Customers | Uniphore

    This is a contributed blog post by Dipu KV, President – Operations & Customer Experience at Bajaj Allianz General a recent guest on Uniphore’s Conversations that Matter podcast.  Recently, one of our unit managers informed us that a...

  • BlogOct 4, 2021

    Top 5 Ways to Achieve Superior Customer Service

    People increasingly expect excellent experiences every time they speak to a brand. This means modern businesses should not only keep customers happy but also exceed their expectations. Indeed, a recent PwC report found that the keys to great...

  • BlogSep 30, 2021

    How to Recognize and Reward Your Frontline Agents

    Recognizing and rewarding employee excellence has always been important for business success. But doing so now is absolutely critical, with competition for the best talent at an all-time high. And, with National Customer Service Week taking place...

  • BlogSep 7, 2021

    CX in Insurance: Humanizing Digital Experience | Uniphore

    Digital servicing has given CX teams the ability to conveniently and efficiently reach out to more customers, and COVID-19 has enabled many companies to adopt digital platforms at scale. But there’s an inherent danger with focusing completely on...

  • BlogJul 16, 2021

    Secrets to Our Success

    With Uniphore closing out another record fiscal year and now into a new one, it’s a great time to reflect on our journey.  This spring, we announced another noteworthy milestone and continued momentum for Uniphore: a $140 million Series D...