The UNITE Partnership between Uniphore and Probe CX combines Uniphore’s AI and automation-driven technology with Probe CX customer experience and digital transformation capabilities and expands Uniphore’s footprint in the Asian-Pacific region.
Uniphore and Probe CX jointly transform customer experiences and improve service outcomes by supporting:
360-degree view of the customer
Intelligent automation for customer management and customer service
Problems We Solve
Probe CX brings Uniphore’s cutting-edge solutions to its clients to solve business and customer service challenges by understanding not only what customers are saying, but how they say it. Organizations that use Uniphore and Probe CX solutions gain a full view of the customer and communicate with customers through multiple channels, reaching them anytime, anywhere, in any way.
Problem: Being Always Available
Customers expect to be able to engage with companies on their terms, any time of the day or night.
Solution: From automation to augmentation, Probe CX harnesses an AI-first mindset underpinned by analytics, design thinking, and an agile approach to help shape better relationships with customers in the digital world.
Problem: Agent Stress
When call volumes spike, agents get overworked, leading to attrition.
Solution: IVR and NLP enable artificial intelligence to automate many conversations, allowing agents to focus on complex queries and issues.
Problem: Knowing the Customer
Customer experience strategies may rely on guesswork and require agents to spend time on the call learning about the customer.
Solution: Business intelligence and data analytics generate deep insights for a complete understanding of the customer that leads to personalized experiences.
- Intelligent Automation
- Business Insight and Analytics
- IVR and NLP Technology
Watch the video “Uniphore and Probe CX: Transforming the Customer Experience” to find out more about how Uniphore and Probe CX team up to help companies meet CX challenges.
Probe CX: Next-Generation Customer Experience
With more than 18,000 staff members across five countries, Probe CX is a leading customer experience and digital transformation organization that specializes in:
Business insights and analytics
Customers that partner with Probe CX for customer experience benefit from:
18,000+ Team Members1
5 Strategic Locations1
40+ Years of Experience1
18 Industry Awards1
1 Promise to Do It Better1
Established in 2008
Over 700 employees
Received $400M in investment in 2022 (the latest in the industry)2
Uniphore: Where every conversation is truly heard and understood.
Uniphore is the global leader in Conversational Automation. We have built the most comprehensive and powerful platform that combines conversational AI, emotional AI, and Robotic Process Automation (RPA) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.
Uniphore has earned awards from some of the top technology research and consulting companies, including:
Discover more ways to enhance telecommunication services with AI and automation. Read the Uniphore Telecommunications eBook.
Find out more about the role of conversational AI in finance. Read the blog “How Conversational AI Is Redefining the Financial Services Industry.”
Learn more about how Uniphore helps healthcare organizations by reading the blog “Benefits of Conversational AI in the Healthcare Sector.”
Uniphore and Probe CX help utility companies:
- Meet the demands of digital-savvy customers
- Streamline the entire customer lifecycle
- Show the path to better business and digital strategies
- Handle difficult credit and collections conversations
- 1.3 Million customers of gas and electricity distributors reached5
Learn more about how Uniphore helps utilities succeed with conversational automation.
CONCLUSION: Partnering for Intelligent Customer Service
Uniphore and Probe CX have united as partners to transform customer service and ensure that every customer has a voice. Uniphore Conversational Service Automation platform uses AI to hear what service agents might miss, including emotion and intent.
Probe CX blends the best ideas with world-leading technology to make it easier for companies to connect with their customers.
- Probe CX | https://www.probecx.com/en-au/
- Uniphore | https://www.uniphore.com/press-releases/uniphore-raises-400-million-to-support-explosive-growth-and-global-demand-for-automating-conversations-across-the-enterprise/
- Probe CX | https://www.probecx.com/en-au/solutions/contact-centre
- Probe CX | https://www.probecx.com/en-au/industries/healthcare-insurance
- Probe CX | https://www.probecx.com/en-au/industries/utilities