Conversational AI Platform
The only platform that drives demonstrable and sustainable business value by automating, personalizing, and optimizing every conversation.
At Uniphore, our mission is to bridge the gap between people and machines by leveraging AI and automation to improve and optimize conversations across the board. A big part of accomplishing that mission is using advanced Natural Language...
In July 2021, Uniphore announced its intent to acquire Uniphore Software to enhance and extend its current conversational automation capabilities. In this commentary, IDC analysts explore: The details of Uniphore’s planned acquisition of Uniphore...
Each year, Frost & Sullivan’s global team recognizes outstanding companies that are consistently at the forefront of innovation and growth in their respective industries and are changing the way we do business. This year, Uniphore was...
Customer service and contact centers have traditionally been slow to adopt new technology. However, in recent years, and particularly in light of the pandemic and new (and necessary) work from home trends, customer service is finally catching up...
In this “Vendors That Matter” report, Opus Research features Uniphore and its enterprise conversational automation solutions that combine AI, RPA, and front-office automation tools and capabilities as an innovative company that is making a...
Report Highlights 58% of respondents believe ‘discovering caller intent’ is the next step in maximizing investment from Conversational AI 35% of the firms are interested in automating post-call summarization and disposition Path towards...
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