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Knowledge AI

  • EventsApr 25, 2024

    Knock Your Enterprise AI Out of the Ballpark

    Kick Off the Yankees 2024 Season with Uniphore! Knock Your Enterprise AI Out of the Ballpark April 25, 2024 7:05 p.m. ET Yankee Stadium Join Us for Opening Season at Yankee Stadium! Come have a ball with Uniphore as the Yankees take on the Oakland...

  • BlogDec 22, 20234 min read

    4 AI & CX Myths We Debunked in 2023

    2023 was a busy year for artificial intelligence and customer experience. Generative AI went mainstream and dominated the headlines for the past 12 months. Meanwhile, customer expectations continued to grow as more and more companies pushed the...

  • EventsApr 18, 2024

    Empowering Business with Artificial Intelligence: Enhancing Operations, Customer Experience and Employee Engagement 

    Empowering Business with Artificial Intelligence Dinner with Uniphore and STG Keens Steakhouse, New York, NY April 18, 2024 6:00 – 9:00 pm ET Join Us! Customer experience (CX) represents a complex landscape encompassing various challenges...

  • BlogNov 8, 20237 min read

    Boost Satisfaction with Smart Call Deflection | Uniphore

    Few things are more frustrating for customers than getting stuck in a lengthy call queue only to eventually reach a call agent who doesn’t know who they are and can’t solve their problem. But smart call deflection can prevent you from wasting...

  • BrochuresJan 30, 2023

    Knowledge AI for Contact Centers

    Given the wealth of information stored in knowledge management systems, knowledge bases, web pages and more, it’s no surprise that finding the right information is a challenge in the enterprise. At Uniphore, we’re unlocking the full value of...

  • BlogAug 24, 20223 min read

    Knowledge AI vs. Knowledge Management: What’s the Difference?

    Common Challenges of Knowledge Management Systems Knowledge management tools were designed to be a centralized location for collective knowledge within a company. Yet, they’ve rarely achieved the results contact centers desperately need. The...